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Posts: 2
Registered: ‎07-08-2018

Samsung Smart TV 50”

Our tv won’t power on. It’s 6 months old. Anyone experiencing this or have any ideas of what to do? We’ve tried different outlets and different power cords.
Posts: 5,194
Topics: 83
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Solutions: 239
Registered: ‎11-30-2015

Re: Samsung Smart TV 50”

 Greetings Racer74c,

 

Welcome to our community! Thanks for posting to us to share that your new 50” Samsung TV isn’t working as expected. I understand that can certainly be frustrating. I’d be happy to make a few troubleshooting recommendations for you.

 

Is the TV showing any signs of power? Was it connected to a surge protector? Can you please share the exact model number of your unit? I’d be happy to check in the manual for a way to try to reset the TV. Also, did you purchase a Geek Squad Protection Plan? If you do you’re welcome to give Geek Squad a call at (800) 433-5778 to request further assistance under your warranty. If you don’t I’d recommend giving Samsung a call at (800) 726-7864 to seek assistance under your manufacturer’s warranty. They’d be happy to discuss the options that may be available.

 

Respectfully,

Mariah|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎07-08-2018

Re: Samsung Smart TV 50”


50" MU6070 Smart 4K UHD TV
We had it connected to a surge protector, so unplugged from there and plugged directly into a different outlet with no luck.
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Posts: 5,194
Topics: 83
Kudos: 234
Solutions: 239
Registered: ‎11-30-2015

Re: Samsung Smart TV 50”

Hello Racer74c,

 

Thanks for sharing your model number with me! While reviewing the owner’s manual I’m not seeing it articulates a way to reset the TV back to factory settings while the TV doesn’t have power. I highly recommend reaching out to Samsung to see how they may be able to help you moving forward with troubleshooting or offering further assistance under the manufacturer’s warranty.

 

Respectfully,

Mariah|Social Media Specialist | Best Buy® Corporate
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Member
Posts: 10
Registered: ‎07-10-2018

Re: Samsung Smart TV 50”

Hi, i think the reason that your tv is not powering on, because it must be old model, & it,s inner components must not be working properly, so you can it checked for your satisfaction, or you can change it.