TV & Home Theater

[8ball_99]

Such BS, After 20 mins on the phone with samsung and talking to two different people I'm told my HLT5687SX/XAA isn't on the list even though there are posts all over the net about the same model.  The supervisor I got on the phone even agreed that it probably was the DMD chip and my model did have a slightly higher then expected failure rate. Still they would not repair it. They said their engineers have not reported the chip in my model to be defective.. Just bought a Galaxy tab 7 plus for the wife a few days ago.. Think that sucker is going back after this crap.. Samsung I promise you lost more money by blowing me off then fixing my defective samsung TV...

[baespey]

@8ball_99 Call them back and you should be able to speak to someone else. Just keep calling back until you get someone that will work with you. The fact that that model has been fixed means you just didn't speak to the right person. Don't give up on this.

[AgentM]

Agreed, don't give up...here's some ammo. Your model is a little less common (sale number wise) however it uses the exact same DLP chip as the others. Part number is 4719-001997

-Agent M

www.facebook.com/geeksquadrecon

www.twitter.com/geeksquadrecon

[baller22]

do you just call the Samsung 800 number to make your request? Or is there a special number to call for these spots?

[samsunglover]

Update... After I called and they scheduled an appt. I find out that they entered the incorrect address for my location. So now with the correct address they realize there are no techs in my area. Options now are.... Receive prorated reimbursement or receive new tv and pay the difference.... Mmmmmmm

[Fsupilam]

AgentM. Does my model correspond to that part number. HL-T6176S

[AgentM]

Yes, that part does apply to your model.

-Agent M

[AgentM]

Yes, you would have to work through Samsung customer servie, 1-800-samsung.--Agent M
www.facebook.com/geeksquadrecon

[baespey]

Check out my posts, Samsung was very helpful for me and fixed it for free. Don't give up!

[AgentM]

If your TV is out of warranty, this sounds like a pretty good deal. If you have a Best Buy service contract they should be able to repair or replace the TV under contract guidelines.
-Agent M
www.facebook.com/geeksquadrecon
www.twitter.com/geeksquadrecon