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New Member
fszcze
Posts: 7
Registered: ‎12-19-2011

Re: Samsung DLP White dots on screen

Maybe I'm missing something but all of these threats to contact the FTC, your attorney general, the BBB, etc., make no sense to me. The product is out of warranty, and their liability no longer exists to assist you at all. So why all the threats against a company that no longer owes you anything?

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New Member
baller22
Posts: 5
Registered: ‎12-01-2011

Re: Samsung DLP White dots on screen

So are all the car recalls for defective parts.  these TV's have a defective chip.  Samsung should stand behind their product.  The guy that fixed my TV today for $350 said he fixes these defective chips all the time and that Samsung is well aware of the problem.  Way tostand behind your product Samsung.

 

It sounds you work for Samsung my friend to back them up!!

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New Member
chrisdd1
Posts: 2
Registered: ‎12-27-2011

Re: Samsung DLP White dots on screen

Maybe I am expecting too much, but if I spend $1500 on a TV I expect it to last more than a couple of years. If this was a random malfunction I would understand, but this appears to be a widespread problem. The inconsistencies in customer support are also a little tough to understand...some models are covered but some are not.
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New Member
fszcze
Posts: 7
Registered: ‎12-19-2011

Re: Samsung DLP White dots on screen

I didn't entirely understand your reply but I'm not sure why I would have a chat with myself as a Samsung employee. Sorry to hear that you're bitter that someone nicely asked for something and got what they wanted without issues. Someone's coming out on Friday.
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New Member
fszcze
Posts: 7
Registered: ‎12-19-2011

Re: Samsung DLP White dots on screen

chrisdd - I understand that. I think it sucks that it has happened to more than a few people, but I'm unsure of how 'widespread' the issue is... It clearly isn't rare because I typed 'white pixels dlp' and the only suggested manufacturer was 'Samsung' in Google. I just look at it as "That's great" if Samsung says OK to replace it or just "I expected that" if they choose not to. I got my TV back in late 2007, and it was a display/open box DLP TV that I got for $750, but I've been really pleased with Samsung overall. It's silly that someone (not you) would assume that I am working for Samsung just because I stated (like other people earlier in the thread) that they had success by calling up Samsung.
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Recognized Member
AgentM
Posts: 167
Registered: ‎05-17-2011

Re: Samsung DLP White dots on screen

The 'covered' models are likely those with the greatest number of sales. For example, if your model sold a couple thousand and the    model(s) on 'the list' sold in the several millions, yours may not be listed. As suggested, outside of the warranty period, covering of a repair is completely voluntary and not required by any laws. Most major home electronics carry a 1 year warranty from your purchase date. It used to be that extended warranties where a 'just in case' type of insurance in the rare occasion something went wrong and the general feeling was "I don't really need it", and an extended warranty purchase was just a waste of money. I must admit I have been guilty of this type of thinking in the past. BUT, in today's day and age with current manufacturing techniques, mainly done overseas with a quantity over quality environment, one cannot afford to not purchase an extended warranty if it is available.

 

I currently work for Geek Squad, have been in the electronics repair industry for over 25 years, can fix just about anything, and would not buy a TV without a warranty today. 'Out of warranty' repair costs often exceed the sale cost of the product. If you were to go to the store today a 50" TV cost is about 30% less than it would have cost just a year ago. The old saying, "they don't make them like the used to" holds true in consumer goods today more than ever. I have learned the hard way as you have with this type of issue and I'm not selling anything here, but just by the numbers:

A 4 year service plan for your TV which would have covered this repair was probably something like $199-299. It also covers the lamp replacement (which would most likely be necessary in the first 4 years as they are rated for about 8000 hours). So, DLP chip replacement $350, average lamp replacement cost parts & labor $300-375= $650-725. The service plan would have easily paid for itself (I know hind sight is 20-20). Bottom line is the way things are built today (engineered obsolescence), buy an extended warranty, I was always a skeptic regarding these, but no longer (unless it's something you figure you can just replace if it craps out on you tomorrow). The Attorney General's office (should be on your state's .gov webpage) has a form you can fill out (often online) that may help you get some consideration regarding your repair cost. Manufacturer's are often more accommodating when they receive something in writing through 'official channels'.

-Agent M

www.facebook.com/geeksquadrecon

www.twitter.com/geeksquadrecon

 

 

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New Member
8ball_99
Posts: 3
Registered: ‎11-27-2011

Re: Samsung DLP White dots on screen

Fszcze. See thhats thing in your case your not surprised. You bought an open box tv a few years ago for 750. So it goin out and no help from the mfg is no surprise. Some of us on the other hand paid over 2 grand for our TVs a few years ago. Warranty goes out and something breaks ok it sucks. My issue is this is a defect period. It's not one here and there it pretty much every tv that has this chip. Ask your local repair shop they will know exactly what the issue is. Mine even said call Samsung because it's a known defect. To have Samsung admit its a defect but only cover certain models even though every model has the same issue is frustrating. The key words are defect and very high failure rate.
BTW my bulb is LED and has. Ever needed replaced. One of the reasons I bought this tv was it was suppose to not need serviced like the others.
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New Member
batchcuter
Posts: 5
Registered: ‎12-16-2011

Re: Samsung DLP White dots on screen

If you live in the Ft. Lauderdale area take it to D&L Electronics they are Samsung authorized Services and they will tell you in 3 minutes if it is covered.

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Recognized Member
AgentM
Posts: 167
Registered: ‎05-17-2011

Re: Samsung DLP White dots on screen

I went back thru the thread & found your model. The 'phlat LED' models as you mentioned do not use a 'lamp' and unfortunately did not sell in high volume which is probably why yours is not on their 'list'. However it does use the exact same DLP chip which is actually manufactured by Texas Instruments. Once again, an 'offical' letter in writing, may get you some consideration, but still up to Samsung. I can sympathize, I have a product (paperweight now) that went south after a manufacturer's firmware update, which was actually working before that. They refused to cover the repair.
-Agent M
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pjn
New Member
pjn
Posts: 1
Registered: ‎01-05-2012

Re: Samsung DLP White dots on screen

Thank you so much to all of you who posted information on the Samsung DLP white dot problem. I have a 56 inch Samsung DLP TV that is a little over 4 years old, is out of warranty, and according to the Samsung representative is not on "the list" of models to be eligible to be covered by Samsung. It took only one call from me to Samsung describing my problem and quoting all the information I learned from all your posts to get Samsung to send out a service tech to repair my TV at no cost to me. My repair was done today and my TV is good as new! Thanks again everyone!
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