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New Member
Posts: 3
Registered: ‎11-16-2011
Accepted Solution

Samsung Blu-ray Disc Player will not play Blu-ray DVD's.

One year ago this month, I bought a Samsung BD-C6500XAA blu-ray player. It worked fine but now the last 4 BD DVD's I've received from Netflix will not play. Looking into the issue further, older BD's used 2 formats; MPEG2 and .M2TS. The player will play .MPEG2 but now the only format received on the last 4 Netflix movies is .M2TS. I called Samsung and they said that Samsung will not anytime soon support .M2TS formats because this is a propritory format and it would cost them money to use.

Talking to Netflix, they indicated that they receive them from the Movie provider so I guess that leaves me out in the cold w/o a means to play those movies.

 

Anyone have any ideas??

 

Thanks 

Valued Contributor
Posts: 2,142
Registered: ‎11-21-2008

Re: Samsung Blu-ray Disc Player will not play Blu-ray DVD's.

You really do not have many options.  If Samsung is not going to offer a firmware upgrade to support the newer codec, then you won't be able to play any discs using that codec.

 

You have other options to convert and save, but they are all highly illegal.

 

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New Member
Posts: 3
Registered: ‎11-16-2011

Re: Samsung Blu-ray Disc Player will not play Blu-ray DVD's.

Yes BadDog that's exactly the options I've considered. I can upload the .m2ts files to my PC, change the format to .WMV and use my Xbox and Windows Media Center to play the movies but that's way to cumbersome and like you said, illegal.

Surely I am not the only Samsung user with this issue? I will contact BestBuy but I'm sure they will not be responsive to any considerations.

 

I can guarantee that this will be the last Samsung product I will buy.    

 

Thanks for the info,

Steve

Posts: 3,055
Topics: 64
Kudos: 69
Solutions: 33
Registered: ‎04-29-2009

Re: Samsung Blu-ray Disc Player will not play Blu-ray DVD's.

I have an older Samsung player bdp1500 (this is from 2009) and a newer 3D model 6500 that plays everything I put in them.  I have not checked to see what format they are in but I also do not rent them from Netflix but I have rented Blurays from REDBOX without an issue.

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Recognized Member
Posts: 174
Registered: ‎05-17-2011

Re: Samsung Blu-ray Disc Player will not play Blu-ray DVD's.

Firmware update download for you model can be found here:
http://www.samsung.com/us/support/downloads/bluray-players/BD-C6500/XAA
It may resolve your issue.
-Agent M
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New Member
Posts: 3
Registered: ‎11-16-2011

Re: Samsung Blu-ray Disc Player will not play Blu-ray DVD's.

AgentM,

 

Amazing, the sqweeky will always gets the grease. That release was dated Nov 14, 2011 and that was the ticket. It works like a charme. Tried a couple of BD's defined with .m2ts format only and they work Great!!!

Thank you Samsung and whom ever at Samsung for making my wife happy.

 

Steve 

New Member
Posts: 1
Registered: ‎07-06-2017

Re: Samsung Blu-ray Disc Player will not play Blu-ray DVD's.

Dear users...

 

I have had a new  BDH 5900 zc    for over three years and it works fine...  I have never updated it and it plays the newer

Blu Ray disks no problem...     Now that I am hearing about the problems with the later update

I will never update it...

 

I liked it enough... that when I saw the BDH 6500 zc   I bought it (used)   I found out that it will not play the Newer

Blu Ray  disks..   ( It has the firmware update  number   1113  )

 

I went to the link posted in this forum back in 2011 and tried to download it...  It would not update, so I must have a newer version that still does not work..

 

I looked at my other BDH 5900 machine and found that it has the firmware version  1017.. 

If you have this number firmware, please DO NOT UPDATE   Click on the Contact Samsung link

in your settings and a list of the data will appear.

 

I believe that IF Samsung got enough calls from users they could easily issue another update to give us back the

Version  1017...

All that would be needed is to rename it  with a version number higher than the one  with the number 1113 or higher

I do not know the version number that is at Samsung's site now..  because it does not show it...

If it did show before we tried to update,  at least I would know if it was higher than 1113...

 

Maybe we can all  call or write Samsung and let them know that they can fix the update by replacing it with version 1017 and giving it the highest number

 

Good luck to all..

Ron