02-25-2017 09:13 PM
02-26-2017 07:08 PM
Sorry to hear about that. Unfortunalty you are well beyond the return period for your TV.
Did you also purchase the extended protection plan?
If you did not your best bet may be to contact Samsung about warrenty service.
02-27-2017 09:37 AM
I’m sorry to hear about the display issues you’re having with the Samsung 65” Curved TV you purchased at Best Buy 6 months ago. Experiencing a bad picture, or issues with the display can certainly be frustrating. I’m happy that bobberuchi was able to swing by to ask a few questions regarding this matter so we can give you the appropriate advice!
If you purchased a Geek Squad Protection Plan with your TV- Best Buy would be able to come to your home via our service teams (Geek Squad) to troubleshoot, order parts that are necessary, or assist you with setting up a replacement depending on the diagnostics results. However, if you didn’t purchase a Geek Squad Protection Plan you’d need to work directly with Samsung on this matter as you’d be outside of the Return & Exchange Promise.
|Mariah|Social Media Specialist | Best Buy® Corporate|
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10-09-2017 08:03 PM
This topic has been moved to Customer Service under the board Best Buy Repair Support for further review.