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New Member
Posts: 1
Registered: ‎02-25-2017

Samsung 65" curved uhdtv

Bought this tv about 6 months ago. Paid for it on a Best Buy credit card. I was watching it today and all of a sudden I get a screen full of vertical lines. Since I paid for it with a Best Buy credit card, am I able to bring it in to my local Best Buy and get a replacement? I really don't feel I should have to wait for somebody at Samsung to get around to fixing it as it is obviously shot.

Thanks

Matt
Trusted Contributor
Posts: 4,397
Registered: ‎02-25-2013

Re: Samsung 65" curved uhdtv

Sorry to hear about that. Unfortunalty you are well beyond the return period for your TV. 

 

Did you also purchase the extended protection plan?

 

If you did not your best bet may be to contact Samsung about warrenty service.

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Registered: ‎11-30-2015

Re: Samsung 65" curved uhdtv

Hello Mlutgen73,

 

I’m sorry to hear about the display issues you’re having with the Samsung 65” Curved TV you purchased at Best Buy 6 months ago. Experiencing a bad picture, or issues with the display can certainly be frustrating. I’m happy that bobberuchi was able to swing by to ask a few questions regarding this matter so we can give you the appropriate advice!

 

If you purchased a Geek Squad Protection Plan with your TV- Best Buy would be able to come to your home via our service teams (Geek Squad) to troubleshoot, order parts that are necessary, or assist you with setting up a replacement depending on the diagnostics results. However, if you didn’t purchase a Geek Squad Protection Plan you’d need to work directly with Samsung on this matter as you’d be outside of the Return & Exchange Promise.

 

Respectfully,

Mariah|Social Media Specialist | Best Buy® Corporate
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Registered: ‎10-10-2012

Re: Samsung 65" curved uhdtv

This topic has been moved to Customer Service under the board Best Buy Repair Support for further review.