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Posts: 1
Registered: ‎01-03-2017

Roku TV not connecvvting to local network

Mine is a Roku tv NS-32DR310NA17

Will not connect to local area network, I've done  a lot of changes to the router DCHP, picking channels, naming the MAC, as suggested on other boards, reset the wireless, factory settings etc.....
And as stated in other boards, EVERY SINGLE other device connects and NO problems.

Trusted Contributor
Posts: 4,683
Registered: ‎02-25-2013

Re: Roku TV not connecvvting to local network

When you set up the ROKU, if I recall correctly, the instructions were to connect to it first from your wifi computer and then update the connection informaiton in  your roku device from your computer.



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Posts: 4,969
Topics: 78
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Registered: ‎11-30-2015

Re: Roku TV not connecvvting to local network


Hey chicago226,


How is your network protected? Through the Questions & Answer  on has a few remarks that this model has had difficulties detecting certain larger networks such as those in place at a College University.


Have you tried to connect your Insignia TV on a different network? If you have, and it still doesn’t seem to work it could be faulty wireless card in the TV. This would mean you’d need to work with your local Best Buy for a Return & Exchange.



Mariah|Social Media Specialist | Best Buy® Corporate
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