01-06-2010 06:17 PM
This is par for the course, BB will tell you that you did not specifically add the advertized FREE installation (a come on ploy) separately when you bought the TV. It should be included right away (their excuse is that some people do NOT want FREE installation!!!!!!!!).
Beware BB - no customer service. Like dealing with a bazaar merchant in a souk.
01-06-2010 07:14 PM
Thank you for responding. Best Buy did respond saying the offer for installation is only for TV's $999 and over. So, I should have read the fine print. My aunt is stuck with an expensive TV she cannot watch and I will not get out to Calif. for years. Unfortunately, none of her senior citizen friends have been able to help and there is no longer anyone younger there to help. It is so sad.
01-07-2010 09:17 AM
If (but I am NOT) one of the marketing or PR people at BB I'd personally investigate the case and if your aunt is indeed in need of help I'd provide it and use it as a PR vehicle to repair/boost their corporate image.
01-07-2010 10:35 AM
As far as finding the tv cheaper online, never expect brick and mortor stores to compete with online sales. They would go out of buisiness doing that. They have to pay to have the tv instock plus all the overhead for employees, the building and utilities.
Not to mention unless the tv came with free shipping it probably would have ended up costing the same by the time you got it to your house.
And the BBB will not do anything about poor service from a company. They simply compile information for others to access. As far as I know they don't contact the company for you, try to solve your problem or get involved with any kind of legal action. Most companies could care less if you file a report with the BBB because anyone can do it over anything. Every large company has reports filed on them simply because you can't make everyone happy.
How much would it cost to have someone come out and hook her tv up and program the channels? Maybe someone in the family can flip for it just so she can watch the tv. And if she gets cable its possible the cable company might do it too.
Does she live in an apartment or a nursing home type situation? If its an apartment and bet the super or manage could do it for her. If its a nursing home type of thing I am sure one of the staff could figure it out. My guess would be there is someone that could do it, she just doesn't want to reach out to them. Her generation is pretty independant.
This is a perfect example of why I don't like where Television is going though. Grandma and Grandpa can't just go to the local store anymore and grab a cheap tv for a couple of hundred bucks and take it home to watch. You end up with some 400 dollar flat screen that you can't figure out how to operate and it looks like crap on basic cable. Most people her age would just as soon not watch tv than mess with it.
If I lived in that area I would be happy to help her, but unfortunately I live about 1900 miles away.
01-10-2010 04:36 PM
If your Aunt received the delivery, hook-up, and recycling, the hook-up is NOT an install. The people performing that service aren't even Geek Squad techs. They are BB employees who work in the warehouse at BB. All the hook-up includes is unpacking the TV, disposing of the trash, putting the TV onto an existing stand if there is one, and plugging it in to the wall or cable box. If all your Aunt needs is a basic install, the store was over charging her if they quoted $200. The cheapest service is only $99.99+tax for a TV and Video Setup which includes the install of up to 7 basic components like a DVD player, cable box, VCR, gaming consoles, etc ... it does not include universal remote programming, surround sound install, or mounting of any kind. The service also comes with a 1 year labor warranty from the date of completion. If your Aunt already had the actual GS install her equipment within the last year, we could schedule a redo as long as the issues are related to the original work performed.
01-10-2010 05:07 PM
Thanks so much for offering to help. I will get in touch with my Aunt to see if she will accept your offer and I will let you know. Can you provide your store phone number and last name so I can contact you directly?
Thank you again!