As far as finding the tv cheaper online, never expect brick and mortor stores to compete with online sales. They would go out of buisiness doing that. They have to pay to have the tv instock plus all the overhead for employees, the building and utilities.
Not to mention unless the tv came with free shipping it probably would have ended up costing the same by the time you got it to your house.
And the BBB will not do anything about poor service from a company. They simply compile information for others to access. As far as I know they don't contact the company for you, try to solve your problem or get involved with any kind of legal action. Most companies could care less if you file a report with the BBB because anyone can do it over anything. Every large company has reports filed on them simply because you can't make everyone happy.
How much would it cost to have someone come out and hook her tv up and program the channels? Maybe someone in the family can flip for it just so she can watch the tv. And if she gets cable its possible the cable company might do it too.
Does she live in an apartment or a nursing home type situation? If its an apartment and bet the super or manage could do it for her. If its a nursing home type of thing I am sure one of the staff could figure it out. My guess would be there is someone that could do it, she just doesn't want to reach out to them. Her generation is pretty independant.
This is a perfect example of why I don't like where Television is going though. Grandma and Grandpa can't just go to the local store anymore and grab a cheap tv for a couple of hundred bucks and take it home to watch. You end up with some 400 dollar flat screen that you can't figure out how to operate and it looks like crap on basic cable. Most people her age would just as soon not watch tv than mess with it.
If I lived in that area I would be happy to help her, but unfortunately I live about 1900 miles away.
