Add Product

Search Results:

Reply
New Member
Posts: 1
Registered: ‎05-15-2017

Re: Insignia 42" lcd 120HZ loses picture not sound.

I was watching my 42" insignia and I noticed the screen had divided lines it turned yellowish,green almost a rainbow look for a few seconds, then I lost complete picture but the sound was still there. Is it junk? I certainly don't want to spend 270.00 to fix it. The TV is about 5 or 6 yrs old.
Highlighted
Posts: 2,931
Topics: 51
Kudos: 226
Solutions: 132
Registered: ‎11-30-2015

Re: Insignia 42" lcd 120HZ loses picture not sound.

Hello DanaL,

 

Thank you for reaching out to me regarding your Insignia TV! It’s discouraging to hear some display issues have happened to your TV.

 

It sounds like your TV panel may be shot which is common for TVs that are this old now. Typically, most TVs will need to be replace every 5-7 years due to the technology inside of them. You’re more than welcome to give Geek Squad a call to get their recommendation at 1-800-GEEK-SQUAD.

 

Respectfully,

Mariah|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!