04-10-2012 11:16 PM
Mi fiance and I bought a 46" flat screen RCA TV. When we got it home the screen was busted (straight from the box). We took it back and got a new one. Now, this one has spots in the middle and lines on the side, it's horrible!
We just got in back in February. I know it came with a one year warranty as most best-buy products do. My question is will we be able to return it and get a new one?
04-11-2012 03:25 AM
No, you are already past the exchange period. You will have to contact RCA and arrange for service/repair/replacement through them.
It sounds as if you are very rough on your TVs.
04-11-2012 05:18 AM
The current lot of RCA TVs is of poor quality in every aspect. Returns are very high, but based on the picture alone, I don't see how anyone whould buy them to begin with.
04-11-2012 04:26 PM
I meant "rough" as in handling. Screen damage on two TVs in such a short span of time seems unlikely unless there were extenuating circumstances.
I'm not defending RCA or BB, just stating an observation.
04-11-2012 04:44 PM
I got way! LOL
But, no when we took the first one back we we're the only ones who returned one from that shipment, so I assume it was a bad one?
This one I was told it was more than likely a defect because there's no visible cracks, damages or anything on the outside.
They don't make RCA products the way they used to.