I thought this TV was great until it was not even 90 days old. It's actually the second set, since the first one had a bad pixel right out of the box, which the store replaced. Now the second set has developed vertical bars 2"- 3" wide, due to a Geek Squad diagnosis of a bad panel, which cannot be replaced. The GS Tech recommended replacing it with a different manufacturer, since, in his words, "it's not your mom and dad's RCA". After over 30 minutes of shopping and comparing at the store, we were told that the 46" Insignia set we selected, at a $170 higher price, was not only not in stock, it could not be ordered. There was not an "unavailable" sign on the display. When we asked, and were approved for, a temporary replacement RCA set to use until the Insignia hopefully came in, we were told that there was not one of those available either.
I appreciate the manager's attempt to get us a working replacement, but when the alternatives continuously bomb-out, I would expect further attempts to reconcile the situation beyond just requiring that that customer continue to escalate the price range to fit the store's inventory. You can't fix it, you can't replace it, you can't sell me a better replacement within a reasonable price difference, so now it's your turn to find a way to honor your warranty. The set is getting progressively worse.
My expectations are: (1) Offer me a reasonably comparable and reputable 46" HDTV (that is actually available) and (2) Quit selling merchandise that not even your Techs believe in.
I could hardly believe that I was allowed to walk out of the store with my dysfunctional TV and with no promise of a resolution (just the hope that the 46" Insignia would be in within 30 days).
