Return & Exchange Policy Original Receipt
The original receipt, gift receipt or packing slip is required for all returns and exchanges. If returning or exchanging an item in a Best Buy store, a valid photo ID is also required.
Return & Exchange Period
- 14 days for desktop and notebook computers, tablets, monitors, projectors, camcorders, digital cameras, radar detectors, DJ equipment and lighting, pro audio and home recording equipment
- 30 days for all other products
- 45 days for all products for Reward Zone® Program Premier Silver members
Best Buy reserves the right to deny any return or exchange.
Non-Returnable Items
Some items cannot be returned, including:
- Labor, delivery and/or completed Geek Squad® installation services
- Some pre-paid cards, digital subscriptions or services
- Digital content (e.g., game and movie downloads)
- Microphones, earbuds, harmonicas and other similar products
- Consumable items such as food, drinks and batteries
- Items that are damaged or abused
- Items that are missing accessories such as remote controls, cords and cables
- Etched or otherwise personalized items
- Opened computer software, movies, music and video games can be exchanged for the identical item but cannot be returned for a refund
Marketplace Items
Marketplace items cannot be returned to Best Buy. They must be returned to the Marketplace Seller.
Returns In Store
Avoid shipping charges and receive a refund more quickly by returning your items to any Best Buy store within the United States.
- Include all original packing materials, manuals and accessories
- Bring your receipt or packing slip and a valid photo ID. We accept these forms of identification:
- US, Canadian or Mexican driver's license
- US state-issued ID
- Canadian province-issued ID
- US military-issued ID
- Passport
