04-28-2012 07:10 PM
I purchased a 55" Samsung TV plus a Blu-Ray player and a Crystal Surround Air Track Speaker system from Best Buy in June 2011.It was a package deal. I paid $179.99 for a 2-year extended warranty (1400-1599.99) with an expiration date of 06/19/2013. My original speaker system did not work (no sound) and I returned them to my Best Buy store who exchanged them for another set. The second set was also defective and I forgot about the warranty and stored them for a while. I then contacted Samsung who advised me to ship the speaker system at my expense to their repair facility in NJ. I got the system back after two weeks and still no sound. I made sure that everything was installed and hooked up right but still no sound on the second pair. The repair people never enclosed a report on what was the original problem. Do I have to go through the same thing all over again to get the system repaired a second time when it was supposed to be repaired right the first time? Or can I rely on the extended warranty from Best Buy to help with either a replacement (best) or a repair. I am getting VERY frustrated with Samsung products and Best Buy warranties because the agreement says that the Best Buy extended warranty is effective after the Samsung warranty expires.That really is not a two year warranty. I have a lot of warranties but still no speakers. Please advise. Thank you.
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04-28-2012 07:23 PM
Take your system to the nearest store. Have them look at it and troubleshoot for potential issues. If the issue can't be resolved in store, they may send it off to service to repair or if a problem is diagnosed and the cost to fix isn't worth covering, they'll see about exchanging systems for a new one.
If you have a protection plan on any products you purchase from Best Buy, then take it to the store first to see about the problem. Geek Squad protection is not an extended warranty. It is its own plan by itself. The 2 year protection coincides with the manufacturer's warranty because it covers a lot more than they do: All parts and labor, store support, power surge, etc...
If the problem is covered under the manufacturer's warranty, then that will be used before the GSP is ever used.
04-28-2012 08:30 PM
Thank you very much for your reply. I really appreciate it. I am confused by the condition in the 2-year Best Buy warranty that states that it takes effect when the factory warranty expires. I will take in my speaker system to my local Best Buy store ASAP. Thanks again.
05-01-2012 07:46 AM
The OP is in fact correct, on speakers it does start when the factory warranty ends. I have Def Tech speakers that are warrantied from the factory for 5 years and I did confirm with BBY and the BTPP starts after the 5 years for another 4 years.
05-01-2012 10:16 AM
I know that applies to speaker sets and stand alone speakers, but I believe that HTIB systems are the standard Geek Squad Protection instead of an extended warranty. Will check at work later today to verify.