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Recognized Member
Posts: 174
Registered: ‎01-02-2010

Popping noise

I'm getting a popping noise on my Sony xbr65850e tv. Sony says it's my Directv receiver so they said unplug my receiver, watch a online show. If i unplug my receiver i lose my internet connection. I didn't have any noise on my other tv, nothing new, same Sony Soundbar.
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Posts: 4,332
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Registered: ‎11-30-2015

Re: Popping noise

Thomasr1950,

 

Thanks for sharing your issues with your new Sony TV! I’m sorry to hear that you’re getting a popping sound, and Sony believes it may be your receiver.

 

Can you hardwire your connection using an Ethernet cable? Your TV should have an Ethernet connection. You didn’t share if your router was in close proximity. You should be able to stream using the TV’s smart features. Additionally, if you have a soundbar connected the issue wouldn’t be with TV but the soundbar as your TV’s internal speakers should be shut off.

 

Respectfully,

Mariah|Social Media Specialist | Best Buy® Corporate
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