TV & Home Theater

[ioncharge]

I recently purchased the the Panasonic G20 50" HDTV and the Panasonic blu-ray/reciever combo with surrond sound. I have the TV connected to the blu-ray player via the HDMI AV, I was told that I needed an optical audio cable to get surround sound from cable (Charter).  When i try to connect the optical cable, I can't get a connection as in the cable can literally fall out and there is not a "snap" when I try to insert the cable. Can anyone tell me what I am doing wrong? 

oh by the way its not the $10 cable, they are monster cables.

[Entropy]

My two thoughts are:

1)  You're inserting the cable in the wrong orientation and it's not going all the way in

2)  The optical connector on the device in question is damaged/defective/loose.  Which device is the cable falling out of?  The surround receiver, the cable box, or both?

Personally, I'd recommend not wasting your money on Monster ever again by the way.  I've seen $4 TOSLINK cables that do just as well as the Monsters.

[mstng87gt Trusted Contributor]

The cables come with a little rubber boot to protect the laser or red eye whatever its called . Did you take the little boot off? If not that would prevent it from fully seating.