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New Member
Posts: 3
Registered: ‎09-12-2017

No sound from external hard drive via TV

I have videos on an external hard drive. They play perfectly on the computer but when plugged into the television they have no sound. Other videos on the same hard drive do have tv sound. Why?

New Member
Posts: 3
Registered: ‎09-12-2017

Re: No sound from external hard drive via TV

P>S> I mean when I plug the hard drive into the computer they all play with sound. When I plug the hard drive into the television some play with sound but other play with a perfect picture, but no sound. Why is tha. Thank you. 

Posts: 3,831
Topics: 65
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Registered: ‎11-30-2015

Re: No sound from external hard drive via TV

Hello PeterQuince,

 

Playing movies from an external hard drive to your TV is a great option to stream without being connected to the internet, or paying for a subscription service.

 

Are the movies that aren’t playing the sound the same format? Typically, your TV may not able to read a certain format. You find out which file formats your TV can fully read on the manufacturer’s website. An older post found here may provide some further insight.

 

I look forward to your reply to learn more about your external hard drive playback issues.

 

Respectfully,

Mariah|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎09-12-2017

Re: No sound from external hard drive via TV

Thank you. Yes they are are the same format - all MP4 Video (.mp4) Some play with perfect sound, some silent and some just growl at me. It doesn't seem to make any sense. I have doubled checked them all. 

Posts: 3,831
Topics: 65
Kudos: 250
Solutions: 176
Registered: ‎11-30-2015

Re: No sound from external hard drive via TV

 

Hello Peter, 

 

Thanks for letting me know all the files are the same format! The only other reason I could think of why your TV isn’t able to pick up the sound on some is that they may have been encoded differently. I highly suggest attempting to encode new copies from the original physical media.

 

I hope that works for you!

 

Kindly,

Mariah|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!