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New Member
Posts: 2
Registered: ‎09-05-2017

New Sharp smart 55L wont play Netflix's audio through my Pioneer receiver

I just setup my new Sharp LC-55LBU591U and cannot get it to run audio through my Pioneer Audio/Video multi-channel receiver VSX-1020. I read on-line that I may need a HDMI-ARC from the units HDMI 1 port, to the receiver. I have successfully run my I-phone to the Pioneer then to the Sharp. I have 5 HDMI ports in my Pioneer. 

Any help would be appreciated

Posts: 3,831
Topics: 65
Kudos: 250
Solutions: 176
Registered: ‎11-30-2015

Re: New Sharp smart 55L wont play Netflix's audio through my Pioneer receiver

Hello 5663,

 

Welcome to the Best Buy Support Online Forum Community! I’m sorry to hear that you’re having some difficulties intergrading your new Sharp TV with your Pioneer receiver. I’d be happy to point you in the correct direction.

 

Can you please ensure that your TV’s internal sound is completely turned off? You should be able to do this in the menu. Are you playing Netflix on your TV, or through a streaming device?

 

A receiver’s primary duties include telling the speakers to play sound, and your TV to display a picture. By using the your new TV’s HDMI ARC port you’re allowing the same connection to send sound to your Pioneer then picture back to your TV. It’s basically an HDMI in & out in the same port.

Your Pioneer receiver has no HDMI ARC so you’d need to run two HDMI cables from your receiver: one from your HDMI Out to HDMI IN on your TV then HDMI In on your Receiver to HDMI ARC on your TV. This should allow the receiver to get the sound from your TV to hear Netflix.

 

Please let me know if that doesn’t work!

 

Respectfully,

Mariah|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎09-05-2017

Re: New Sharp smart 55L wont play Netflix's audio through my Pioneer receiver

Hello Mariah,

Yes, I did turn the internal sound off, I was playing Netflix from my TV.

Unfortunately, I tried this connection and it did not work. The receiver "out" to TV works great, if I play Netflix through my phone or Ipad. Quality is not as good as directly through my Sharp "Smart" TV. I do have 5 HDMI in and 1 HDMI out on the Pioneer receiver. 

Any other further thoughts?

Posts: 3,831
Topics: 65
Kudos: 250
Solutions: 176
Registered: ‎11-30-2015

Re: New Sharp smart 55L wont play Netflix's audio through my Pioneer receiver

Hello 5663,

 

Thanks for letting me know that solution didn’t work for you! I took another peek into your connections available noticed something I missed the first time around.

 

While review the connections available again I noticed that your Pioneer receiver does have a digital optical audio in. This would be the best option to send the sound from your TV to your receiver. I’m sorry that I missed it initially.

 

Please let me know if that doesn’t work for you!

 

Kindly,

Mariah|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!