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Registered: ‎02-13-2017

My hisense 50" has sound but screen is black

 
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Registered: ‎11-30-2015

Re: My hisense 50" has sound but screen is black

Hello Bobbiej,

 

Experiencing a black screen on your Hisense TV isn’t any fun. It sounds like it may be the panel issue.

 

Are you able to pull up the menu screen? Have you tried to power cycle your TV? (This would include unplugging it for 30-60 seconds then pulling it back in.) Is it a black screen on all the sources?

 

I look forward to learning more about your issue.

 

Thanks,

Mariah|Social Media Specialist | Best Buy® Corporate
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