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New Member
Posts: 2
Registered: ‎09-23-2018

My Samsung Tv has black screen when I turn it on.

Here is my Samsung tv model :
Samsung - 50" Class - LED - NU7100 Series - 2160p - Smart - 4K UHD TV with Hdr.
When I turn it on, black screen appears and I have to turn off and on again. I mean my tv has to be turned on twice everytime in order to get rid the black screen but it hasn't ended.
My remote controll also sometimes doesn't respond to the tv.
Any idea?
I just purchased this over a week. And I haven't bought protection services yet.
Please help me out.
Posts: 872
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Registered: ‎08-08-2017

Re: My Samsung Tv has black screen when I turn it on.

Hi there, Benphan,

 

Having to turn your TV off and on multiple times each time you want to watch a show could definitely get a bit tedious after a while, so I'm glad you reached out to our community for help. I'd be happy to see how I may be able to help if you will please share the model number of your TV.

 

I hope to hear from you soon.

Sam|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎09-23-2018

Re: My Samsung Tv has black screen when I turn it on.

Model:UN50NU7100FXZA
SKU:6202100
Posts: 872
Topics: 20
Kudos: 133
Blog Posts: 13
Solutions: 37
Registered: ‎08-08-2017

Re: My Samsung Tv has black screen when I turn it on.

Hi Benphan,

 

Thank you for providing that information. What devices do you have connected to your TV, and how are they connected (HDMI, composite, optical, etc.)? When you're powering on your TV, does it default to a certain input? Sometimes--but not always--you need to power on or wake up a device before turning on your TV so it doesn't give the appearance of failing to turn on.

 

I look forward to your reply.

Sam|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!