09-08-2017 03:12 PM
We purchased a Sony Brava 55 and a LG Soundbar AKB74815321 (remote) While bluetoothing from my laptop to BT on sound bar it will randomly switch to OPT all on it's own. I thought it was my laptop going to sleep but it's not.
By the way. I am on a Dell Insperion I also bought at Best Buy
Looking for a solution please
09-08-2017 04:31 PM
Welcome to the Best Buy Support Online Forum Community! I’m sorry to hear that your soundbar is having issues with staying connected via Bluetooth.
Bluetooth isn’t a very reliable connection as it can better interfered with. Most likely the connection loses signal either from your Laptop, or soundbar’s end. Have you consider a better connection like HDMI, or an aux cable?
The only other troubleshooting would be forget all other devices that are Bluetooth besides your soundbar from your laptop. I hope that works for you!
|Mariah|Social Media Specialist | Best Buy® Corporate|
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