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Posts: 1
Registered: ‎09-08-2017

LG Soundbar switching from BT to OPT

We purchased a Sony Brava 55 and a LG Soundbar AKB74815321 (remote)  While bluetoothing from my laptop to BT on sound bar it will randomly switch to OPT all on it's own.  I thought it was my laptop going to sleep but it's not.

 

By the way.  I am on a Dell Insperion I also bought at Best Buy

 

Looking for a solution please

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Posts: 3,831
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Registered: ‎11-30-2015

Re: LG Soundbar switching from BT to OPT

 

Hello TBob,

 

Welcome to the Best Buy Support Online Forum Community! I’m sorry to hear that your soundbar is having issues with staying connected via Bluetooth.

 

Bluetooth isn’t a very reliable connection as it can better interfered with. Most likely the connection loses signal either from your Laptop, or soundbar’s end. Have you consider a better connection like HDMI, or an aux cable?

 

The only other troubleshooting would be forget all other devices that are Bluetooth besides your soundbar from your laptop. I hope  that works for you!

 

Kindly,

Mariah|Social Media Specialist | Best Buy® Corporate
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