TV & Home Theater

[MarMarBestBuy]

Ok, I know this TV had a 1 year part and warranty, but come on, now the TV is out after 2 years. I have sound but not picuture. Yea, you will send out someone to evaluate this for $150, and then they will have to order the part or parts needed. I would think that a quality TV would last a bit lonter than 2 years. I am still paying on the complete "package" deal I got on my BB credit card. I feel BB should do soemthing about this known failure of the picture going black. I have searched on line and found this same complaint about this same TV, and someone said BB and Insignia know about this failure of the blank picture. NOW come on, 2 years and the TV needs a major component! You call this quality?  

[prussello2009]

I've been trying to find out if the BB credit card which is HSBC has protection if you haven't paid for the TV and it breaks. Since I am still finding out that infomation, when I do find out, I will post for all to read. I am having the same problem with a 13 month old Westinghouse lcd not working. I owe more than $400 on it!

[gmb2428]

well i feel for ya, but if u didnt purchase the extended warranty its on u man.

[JBRASSER]

can you help me i purchased my 32 in plasma on 10/14/2008 and went to turn it on on 3/22/2009 and nothing black screen and i cant find my reciept i used a credit card and best buy is still unable to find me in the system im at a loss it was my girlfriend and i first big purchase.was you able to get any justice from anywhere?

thank you

james brasser

[mstng87gt Trusted Contributor]

You should still be under warranty but why are you waiting so long to call Insignia to get it repaired. Or even called 1-888-best-buy.  Your 1 year warranty is up next month.

[bbygal]

This is exactly why Best Buy offers an Protection Plan. All of these issues are 100% covered under the plan.

[manlytigger]

if you can get any service from PSP plan, I've been waiting 6weeks to get a 46" Sony Bravia LCD repaired, the tv was purchased in dec 07, not even 2 years old, I guess a 4yr warranty gives them 4 years to repair it?

[Adamtech Emerging Expert]

Depending on how long it takes to get parts from the vendor, the repair may take longer than expected.