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Posts: 1
Registered: ‎04-01-2018

Insignia 39” doesn’t find network

How do I fix having to unplug and plug back in my insignia every time I want to have it connect to my internet? Once it’s connected and tv is powered on it stays connected. I turn it off and it loses internet and doesn’t see networks until I unplug and plug back in. Someone please advise
Posts: 4,855
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Registered: ‎11-30-2015

Re: Insignia 39” doesn’t find network

Sheldonrrs,

 

Unplugging your TV prior to turning it on doesn’t sound fun. Thank you for joining the Best Buy Support Online Forum Community regarding your Insignia TV that’s experiencing this issue. I’d be happy to see how I can help you moving forward.

 

By unplugging your TV you’re power cycling it which is like clearing the cache and cookies from your computer/laptop. Can you please share which model number of TV you have? I’d be happy to double check for any firmware updates. Since you’re connecting internet to your TV may be ROKU enabled TV, and they currently rolled out an upgrade as well to Roku OS version 8.0. I look forward to you reply!

 

Respectfully,

Mariah|Social Media Specialist | Best Buy® Corporate
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