10-06-2009 11:58 AM
I am trying to understand why a company the size of Best Buy can be so inept when it comes to a simple TV delivery.
I purchased a TV that was in stock in both the store AND the warehouse (per the associate) on Friday (10/2). We scheduled the delivery because it was free and I wanted to recycle my old TV. Delivery was scheduled for Monday (10/5). I received a call from BB on Sunday confirming delivery between 11 and 1 on Monday as scheduled. On Monday just after 11 I get a call requesting that we re-schedule because they did not have the TV in stock (was given the excuse that the "TV was ordered out of warehouse stock where it was not available") even though stock status was confirmed on Friday and there was no mention of this issue on Sunday when the scheduling was confirmed. What about the TV in the store? They can't deliver me one from there? Obviously someone at Best Buy SCREWED UP and should correct this issue ASAP and not leave me, the customer that just spent a large amount of money in your store, hanging in the wind wondering when my TV will actually be delivered.
I am now being told Thursday because it "usually" takes 2-3 days to get more stock from the manufacturer (note that there was no confirmation that the TV would be available for delivery Thursday just that they MIGHT have it in stock by then). Why does it need to come from the manufacturer when you have a TV IN STOCK in the local store? At this point I have received no confirmed delivery date and time when I will receive my TV which I PAID FOR on Friday. This "free" delivery is definitely no longer free as it is costing me time and money in fitting my work schedule around an at present unknown delivery schedule that has already wasted my time on Monday.
If this is what is to expect from Best Buy for product delivery I will be purchasing any future large items (appliances/TV's etc) from other vendors.
04-07-2011 02:57 AM
04-07-2011 07:01 PM
Wow, grizzxby...what a way to enamor the people that give you work.
You blame the sales associates, when it is the in store tracking system that is to blame. I am not sure why you are so quick to blame the store associates, but they were assuming that the inventory traking theat they checked at the time of purchase was accurate. They have no control over the tracking. You can't blame the associate(s).
I don't work for BB. I just hate to see store associates blamed (yet again) for something they cannot control, being blamed by someone who hasn't taken the time to think the situation through.