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JeffDC
Posts: 7
Registered: ‎11-23-2011

Help with Insignia TV

Does anybody have any ideas on why my Insignia TV Model: NS-32E859A11| SKU: 9574089 reboots when I try to use Netflix or why I can't download the firmware upgrade?  I can get to between 92% and 95% of the download and then it kicks out to the live TV mode.

 

Can't find my receipt and Best Buy will not provide free support without the receipt, even though Best Buy is the manufacturer of the Insignia line, the TV has a 3 year warranty and it has not be in production for three years so it's impossible for it to be out of warranty.  I can't find support online as you would for any other manufacturer and they won't even let me to a technician.

 

Lesson learned is that Best Buy does not know how to be a manufacturer and I'd have to recommend against buying Insignia brand products.  Especially if you want to give it as a gift - if you don't include the receipt who ever you give it to will have to pay to get warranty support.

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Valued Contributor
NoNoBadDog
Posts: 2,141
Registered: ‎11-21-2008

Re: Help with Insignia TV

Best Buy did not manufacture the TV.  It is a rebadged model from some other manufacterer.

 

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Valued Contributor
NoNoBadDog
Posts: 2,141
Registered: ‎11-21-2008

Re: Help with Insignia TV

did you pay for the TV with a credit card?  Call the card support an they can provide a receipt for you...

 

If you find my post useful or informative, please click the icon below with the plus sign and star to give kudos. Thank you!
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JeffDC
Posts: 7
Registered: ‎11-23-2011

Is it rebadged or built by a contract manufacturer? If it...

Is it rebadged or built by a contract manufacturer? If its rebadged do you know who the brand name manufacturer is? I could look at their website to see if they have any useful info.
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CrystalWoW
Posts: 10,315
Topics: 315
Kudos: 156
Solutions: 602
Registered: ‎02-04-2009

Re: Help with Insignia TV

They simply use parts from other manufacturers, not a whole tv. You can go to the insignia forums to see if they can assist: http://community.insigniaproducts.com/

Crystal
Superuser
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*Remember to mark your questions solved and click the star to give kudos to show your thanks!*
While I used to be a Best Buy Employee, I no longer have any affiliation with Best Buy.
My opinions do not in any way shape or form represent Best Buy's Official decisions.
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Insignia Product Specialist
John-INSG
Posts: 17
Registered: ‎06-14-2010

Re: Help with Insignia TV

Hello JeffDC,

We at Insignia were aware of the Netflix issue and posted that a resolution had been achieved as of 11/22/2011. At that time we asked our customers to allow 24-48 hours for full resolution of the issue.  If you are still experiencing the problem with Netflix forcing a reboot of your TV, please let us know either in reply to this thread or on the Insignia Community. This problem did not represent a defect in the TV and we continue to work with our service provider partners to mitigate issues of this kind in the future.

 

As a point of clarification: Insignia TVs are not rebranded products manufactured by others as is commonly thought. Insignia TVs are designed by us to our specifications and manufactured to our standards.

 

I disappointed to hear that you were not provided technical support when you called our Product Support team. Your questions should have been addressed. However, if service is recommended, proof of purchase is required by Insignia for warranty service, just as for any other manufacturer. 

 

I hope this helps.


Regards,
John
Insignia™ Support
Community@Insignia

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