11-23-2011 09:58 AM
Does anybody have any ideas on why my Insignia TV Model: NS-32E859A11| SKU: 9574089 reboots when I try to use Netflix or why I can't download the firmware upgrade? I can get to between 92% and 95% of the download and then it kicks out to the live TV mode.
Can't find my receipt and Best Buy will not provide free support without the receipt, even though Best Buy is the manufacturer of the Insignia line, the TV has a 3 year warranty and it has not be in production for three years so it's impossible for it to be out of warranty. I can't find support online as you would for any other manufacturer and they won't even let me to a technician.
Lesson learned is that Best Buy does not know how to be a manufacturer and I'd have to recommend against buying Insignia brand products. Especially if you want to give it as a gift - if you don't include the receipt who ever you give it to will have to pay to get warranty support.
11-23-2011 01:30 PM
Best Buy did not manufacture the TV. It is a rebadged model from some other manufacterer.
11-23-2011 07:03 PM
did you pay for the TV with a credit card? Call the card support an they can provide a receipt for you...
11-24-2011 05:26 AM
11-24-2011 05:29 AM
11-25-2011 11:43 AM
We at Insignia were aware of the Netflix issue and posted that a resolution had been achieved as of 11/22/2011. At that time we asked our customers to allow 24-48 hours for full resolution of the issue. If you are still experiencing the problem with Netflix forcing a reboot of your TV, please let us know either in reply to this thread or on the Insignia Community. This problem did not represent a defect in the TV and we continue to work with our service provider partners to mitigate issues of this kind in the future.
As a point of clarification: Insignia TVs are not rebranded products manufactured by others as is commonly thought. Insignia TVs are designed by us to our specifications and manufactured to our standards.
I disappointed to hear that you were not provided technical support when you called our Product Support team. Your questions should have been addressed. However, if service is recommended, proof of purchase is required by Insignia for warranty service, just as for any other manufacturer.
I hope this helps.