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Posts: 2
Registered: ‎10-29-2016
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Dynex TV Not Identifying Channels

My son recently gave me a larger Dynex TV to replace my 32" Sony. I use an antenna for reception and typically pick up approx 50 channels. When I first set up the TV I did a channel search and all worked well. About 2 days later, I lost two of the channels I watch often, 9.1 and 9.2. These are local channels with strong reception.

 

I checked the channel list on the TV and they do not show up on the list. I did another channel search and it did not identify them. I don't see any way to manually add them in. Just entering the channels on the remote doesn't work. There is also an option to enter channels to be skipped when conducting a search and I checked to ensure they didn't get entered and they did not.

 

I have to mention that I have another TV in the home that is also on the antenna and those channels come in as usual.

 

I'm at a loss to understand why they were both coming in fine for 2 days then dissappeared.

 

Any assistance would be appreciated.

Posts: 2,198
Topics: 42
Kudos: 147
Solutions: 90
Registered: ‎11-30-2015

Re: Dynex TV Not Identifying Channels

Hi nhseller, 

 

Thanks for reaching out for help with scanning for a few of your local channels that you're not getting all of a sudden. I'd a little agitated as well if this happened to me! 

 

Are you using any antenna of any kind? Or only the internal tuner of the TV? Do you know how old the Dynex set is? 

 

Have you checked to see which channels in your area you should be getting with the Antenna Finder here

 

Can you please unplug your TV, and leave it unplugged for a few minutes. Then turn it back on, and search for channels? 

 

I look forward to your response to see how I can help you further. 

 

Thanks, 

 

 

 

 

 

 

Mariah|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 2
Registered: ‎10-29-2016

Re: Dynex TV Not Identifying Channels

Thanks for your response and suggrestions, Mariah. I have been using an antenna for years and did the channel identifier with Antenna Finder prior to making the decision to switch from cable to an antenna.

 

I resolved the issue myself yesterday. I did another channel search using cable as the source rather then antenna, knowing the search would result in few, if any, channels found. That search resulted in only four channels being found.

 

I then did another channel search putting the source back to antenna and the "lost" channels; 9.1 and 9.2, were found and added to the channel list of 50+ channels. Not sure why doing this proceedure resolved the issue but happy it did.

 

 

Posts: 2,198
Topics: 42
Kudos: 147
Solutions: 90
Registered: ‎11-30-2015

Re: Dynex TV Not Identifying Channels

Hi nhseller, 

 

That's so odd! Well, I'm happy that it worked so you don't miss out on your regular programing. Thank you for posting your solution. 

 

Please don't hesitate to share in the future as we're always here to help and learn with you. 

 

Kindly, 

 

 

Mariah|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!