04-01-2012 05:24 PM
I purchased a Dynex Blu Ray player about a month and a half ago and I just recently discovered an issue. Up until now I had never used BD-Live on a disc that I had watched. Well, I attempted to use it last night, and it gave me a message stating that I had no network connection. Well, I went back to the main menu of the player, tested the network connection, and it worked fine. There was no issue. But when I went back to the disc to try the BD-Live again, it still stated there was no network connection. I contacted Dynex support, and the only thing they suggested was that I take it back to Best Buy to have a "software revision" done. There was a recent firmware update done, which may or may not have affected it. I had never tried BD-Live prior to that, so I don't know if this issue would have occurred then or not. I did not get the Black Tie protection on my blu ray player and I didn't know if that would affect me taking it back to Best Buy to have this "revision" done. Does anyone know exactly what a software revision is? And what, if anything, it might cost to have this done? Thanks so much for any feedback!
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04-02-2012 12:15 PM
I know from my own experience how frustrating it can be to not have some features on a brand new product work properly. I'm happy to inform you that, in this case, your product is most likely functioning as it should. I know that sounds strange given your experience, so please read on.
The issue you've encountered is that many studios are no longer producing BD-Live content and the servers which your player is trying to contact have most likely been shut down, hence the "no network connection" message. However, for those studios still offering content, please remember that you will need to connect a USB flash drive to your player for storage of the BD-Live content. Not connecting a flash drive may result in error messages as well.
There is currently a firmware update available for your player. You may download it here along with installation instructions, but your player should prompt you to install it as long as it's connected to your home network. This update adds some features, but does not affect BD-Live.
I hope this helps. If you have any additional questions or concerns, please be sure to let us know.
04-05-2012 02:22 PM
It is quite possible that the network connection error was on the the other end (not yours). This is a pretty non-specific type of error and it is possible that the network containing the information you were trying to access was not available at the time. If you were able to verify your network connection the product is working fine.
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