12-02-2008 09:57 PM
On Cyber Monday I found a tv I wanted to buy at a special price. All local Milwaukee stores were out but stores near Green Bay had them. Anyways, I tried to place an order online and the computer said something like "delivery price info is currently not available. Check back...blah blah blah". I called my dad and asked him to go online and try. Same thing. We called the store at Mayfair Mall and they said to try going into a store in the morning (as it was close to closing time when I called) and tell them what happened and we could get the price.
So, since I had to work the next day, my dad offered to do that for me. Guess what? THey wouldn't honor the price! One-day only sale they said! Yeah, no kidding, but Best Buy had a computer problem the evening of the special so I couldn't get it online!
I cannot support this store anymore. I've had it for the final time with their customer service and switch and bait and every other crappy line or gimmick they have.
12-03-2008 12:59 PM
Online prices change very often. In the future, you can go to any store and they can match online prices, if the item is out of stock, they can also order the product.
As for honoring the online price, a store should not have a problem doing that. In the future it may be a good idea to get a name of a Home Theater employee, a manager, or a supervisor that will be working the time you plan on coming in the next day. I understand you would not know this, but this is to help you in the future.
The issue is, from the store point of view, a person is coming into the store saying "I want the TV for this price. Thats what it was online last night" The problem is, there is no way to verify that, there is also no way to verify that you had called the night before explaining the problem you were having.
Hope this helps with any future problems.
12-04-2008 04:36 AM