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New Member
xRecklezHD
Posts: 3
Registered: ‎03-30-2012

Bought New Led TV, But not happy can I..

I bought a new Samsung TV at best buy yesterday IM not happy with the picture can I return it and get a new one? And also I bought protection plan does it transfer to the new TV or do I have to buy a new plan because I barley bought it yesterday and I got a 2 year one

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New Member
xRecklezHD
Posts: 3
Registered: ‎03-30-2012

Re: Bought New Led TV, But not happy can I..

Can anyone help? I just want know if the protector plan transfers.

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Recognized Member
consagra
Posts: 169
Registered: ‎02-04-2010

Re: Bought New Led TV, But not happy can I..

You can return the TV within 30 days for a refund including the protection plan and pick out a new TV and purchase a new protection plan.  Technically, the protection plan might be pro-rated based on how long you had the TV.  I'm not 100% sure on that part.  But 1 day out of 2 years doesn't amount to much.

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Contributor
Dval
Posts: 433
Registered: ‎03-16-2012

Re: Bought New Led TV, But not happy can I..

Everything but services (installation, delivery, Geek Squad, etc...) is returnable.  You mentioned not being happy with the picture...do you have high definition (HD) programming?  The better your source, the better the picture quality.  Also, you can get calibration services done on televisions as well to improve your overall picture.  30 day return policy on all applicable products (45 for premier silver members) and I do believe the Geek Squad protection is pro-rated as was mentioned.  Depending on the TV, even 30 days isn't likely to make a difference of more than $5-$6.

Anime otaku
I am currently a Bestbuy employee that supports in every department except for Mobile Phones and musical instruments. My views and opinions are my own and do not reflect the position of Bestbuy as an organization.
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Contributor
DarkWingDUCK
Posts: 361
Registered: ‎01-02-2010

Re: Bought New Led TV, But not happy can I..

I'll keep my answer simple. 

 

Take the TV and return it to the store.  They will also refund the FULL amount paid for the service plan.

 

Buy new TV and pay for the service plan on the new one.

 

Within 30 days of purchase, its that simple.

 

Also, please answer this question: what aspects of the picture were you unhappy about.  Please be specific and provide details.

If you like posts that I make, be sure to click on the star underneath my name. Thanks!
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Recognized Member
pinkzroxor
Posts: 147
Registered: ‎03-05-2012

Re: Bought New Led TV, But not happy can I..

Just return the TV and since it hasn't been that long since you purchased the plan, I'm sure best buy will allow you to transfer it, if not return it.
But just out of curiosity, please share what you didn't like about the TV. I've been seeing a lot of posts complaining about Samsung's TVs recently.
Hope you enjoy the next TV you purchase.
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