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New Member
Posts: 5
Registered: ‎09-10-2017
Accepted Solution

Blu ray flickering issues

I bought a 2010 LN460C670M1FXZA when it first came out.  This weekend I bought a Samsung sound bar (awesome) and a Samsung blue ray player which I returned and replaced with a Sony.  I thought the first player was bad but am finding out it was probably ok.  Issue is both players kept flickering and going black.  Updated the firmware on everything and it still happens.  Does this seven year old TV support blu ray?  I've worn myself out troubleshooting and just can't figure it out.  Any help would be appreciated.  Thank you.

Trusted Contributor
Posts: 4,505
Registered: ‎02-25-2013

Re: Blu ray flickering issues

Are you plugging the HDMI out from the Blu Ray directly to the TV or through something else to get to the TV

 

Did you try it with multiple HDMI cables to rule that out?

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New Member
Posts: 5
Registered: ‎09-10-2017

Re: Blu ray flickering issues

Directly to the TV, and yes I've tried multiple cables.

Trusted Contributor
Posts: 4,505
Registered: ‎02-25-2013

Re: Blu ray flickering issues

does your TV have other HDMI inputs?  Try one of those.

 

It is odd to me that two in a row would be bad.

Please leave Kudo’s if you like a post or click Accept as Solution if a post answers your query. I am not an employee of Best Buy and all opinions left on this forum are my own.
New Member
Posts: 5
Registered: ‎09-10-2017

Re: Blu ray flickering issues

Yes, I did try other ports. Turned off the internet connection and Samsung's CEC connection. The first blu ray was a Samsung and this one is a Sony so I'm pretty certain it's something in the settings.
Trusted Contributor
Posts: 4,505
Registered: ‎02-25-2013

Re: Blu ray flickering issues

Final thought. Did you try a different blu ray disc
Please leave Kudo’s if you like a post or click Accept as Solution if a post answers your query. I am not an employee of Best Buy and all opinions left on this forum are my own.
New Member
Posts: 5
Registered: ‎09-10-2017

Re: Blu ray flickering issues

Sorry. I guess I didn't explain that it does it ALL the time even when I don't have a dvd in.
Posts: 3,831
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Registered: ‎11-30-2015

Re: Blu ray flickering issues

Good Afternoon timindbq,

 

Welcome to the Best Buy Support Online Forum Community! Thank you for joining our community for some troubleshooting advice. I’d be happy to see how I can assist you further.

 

Bobberuchi asked some great questions, and thank you for taking his advice. Since you’ve done all the troubleshooting available the only option would be to try a different soundbar. The HMDI port in the back may be causing some connectivity issues. Your TV isn’t responsible for reading the information so it shouldn’t have an issue displaying the content from a Blu-ray DVD.

 

At this point in time I highly recommend reaching out to Samsung directly to see if this is a known issue. Also, if you purchased your soundbar at Best Buy please make sure if you’re going to request an exchange you do so under policy. You can learn more about our Return & Exchange Promise here.

 

Respectfully,

 

Mariah|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 5
Registered: ‎09-10-2017

Re: Blu ray flickering issues

For future reference, this TV does not support blu ray.  Bought a regular DVD player and I'm golden!  Thanks for all the suggestions.