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Posts: 3,580
Topics: 62
Kudos: 248
Solutions: 162
Registered: ‎11-30-2015

Re: 32 inch insignia tv freezes. why?

Hi macgeek, 

 

Since the firmware is up to date, and you're still having issues I'd recommend looking into a Return or Exchange at this time. 

 

Thanks, 

 

Mariah|Social Media Specialist | Best Buy® Corporate
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Member
Posts: 10
Registered: ‎01-07-2017

Re: 32 inch insignia tv freezes. why?

thanks for your replies. so you're saying the locking up and freezing is not normal for wireless smart tvs?

i've never owned a smart tv before so I have no idea.
Posts: 3,580
Topics: 62
Kudos: 248
Solutions: 162
Registered: ‎11-30-2015

Re: 32 inch insignia tv freezes. why?

Hello macgeek, 

 

The only time locking up or freezing should occur on a SMART enbabled TV is if you're experience internet issues while streaming. From the way you've described this matter, and it's not selective when the issue occurs you'd need to visit your local Best Buy with the TV  to discuss a Return or Exchange under policy. 

 

Respectfully, 

 

Mariah|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Member
Posts: 10
Registered: ‎01-07-2017

Re: 32 inch insignia tv freezes. why?

I exchanged it just now for the same tv. will be interesting to see if the new tv does the same thing.
Posts: 3,580
Topics: 62
Kudos: 248
Solutions: 162
Registered: ‎11-30-2015

Re: 32 inch insignia tv freezes. why?

Hi macgeek, 

 

Great! I'm hoping that it doesn't, but please follow-up either way as others on our community may encouter the same issues. 

 

Thanks, 

 

Mariah|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Member
Posts: 10
Registered: ‎01-07-2017

Re: 32 inch insignia tv freezes. why?

thanks for your help, if it does this again I'll be sure to follow up here.
Member
Posts: 10
Registered: ‎01-07-2017

Re: 32 inch insignia tv freezes. why?

so far the new tv seems to be fine. its not crashing or freezing up, or restarting.... keeping my fingers crossed...
Posts: 3,580
Topics: 62
Kudos: 248
Solutions: 162
Registered: ‎11-30-2015

Re: 32 inch insignia tv freezes. why?

Hip Hip Hooray! 

 

Mariah|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!