01-12-2017 10:04 AM
01-13-2017 09:33 AM
The only time locking up or freezing should occur on a SMART enbabled TV is if you're experience internet issues while streaming. From the way you've described this matter, and it's not selective when the issue occurs you'd need to visit your local Best Buy with the TV to discuss a Return or Exchange under policy.
|Mariah|Social Media Specialist | Best Buy® Corporate|
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01-13-2017 10:36 AM