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GFF
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Posts: 2
Registered: ‎01-04-2018

2 controllers for Roku TV?

I just bought a 39” Insignia Roku tv. Hooked it up to cable. I set up the Tv using the Roku remote and then expected to use just the cable tv remote after the set up when I set up the input choiced. But everytime I use the TV, I have to use the Roku remote controller to turn on the TV and to select the cable input. I can’t see a setting that will change that. Please Help.
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Registered: ‎11-30-2015

Re: 2 controllers for Roku TV?

Good Morning GFF,

 

Having multiple remotes can be frustrating. I’m sorry to hear that your new Insignia TV isn’t responding to your cable provider’s remote fully. I’d be delighted to provide a troubleshooting tip I found.

 

Insignia provided the following advice on the product’s Q&A on Bestbuy.com. They suggest if the cable provider’s remote isn’t controlling all the features to try a different remote code that your cable company has provided. However, if the problem persists it means the remote may not be fully compatible with your TV. I hope that advice helps you!

 

Respectfully,

Mariah|Social Media Specialist | Best Buy® Corporate
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