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Posts: 1
Registered: ‎10-22-2016

invoice of the product

good afternoon. I am writing to ask for the duplicate of the invoice of my purchase. My name is felippe bitencourt de souza, I bought at best buy mall orlando, day 10/05/16 the 17pm about. one samsung s6 edge was purchased unlocked and a tablet Galaxy Tab A. the phone stopped working today and I need to take note to the assistance. I live in Brazil and took not the original note or the product box. I await urgent reply.

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Registered: ‎10-10-2012

Re: invoice of the product

Hello Felippe,


Welcome to the Best Buy forum. Thank you for visiting our store from Brazil. I can imagine it would be disappointing to have the phone stop working soon after you purchased it. I know it's difficult to keep track of our receipts, and I would be happy to assist with your request. 


In order to find your receipt I will need some more information from you. Please send me a private message with your name, e-mail address, exact date of purchase, total amount of the purchase, exact store location, and form of payment (cash, credit card, etc). To send me a private message simply click to the right of my signature below.  


Thank you again, and I look forward to your message. 

Maria|Social Media Specialist | Best Buy® Corporate
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Posts: 2
Registered: ‎02-08-2018

Re: invoice of the product