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Posts: 1
Registered: ‎09-26-2017

Compra de Iphone bloqueado

Hello My name is Janilde. My sister bought an iphone 7 at her store in Paramus on Route 17, on September 14, 2017 to be used in Brazil. Unfortunately, even if it says that the cell phone would be used in Brazil, the seller delivered a locked device, linked to some company with a plan. I received the cell phone and I can not use it in Brazil! How can we solve my problem?
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Registered: ‎01-09-2017

Re: Compra de Iphone bloqueado

Greetings Janilde,


Welcome to our forums! I’m truly sorry to hear that you received to what seems to be an unusable phone. I can absolutely understand the frustration of receiving a phone you can’t use right away and I’d be more than happy to address this for you!


As stated in our Return & Exchange policy,


If you receive a product that is damaged in shipping, defective or that is not the product you ordered, please return it to a Best Buy store and we'll arrange for a replacement. If you would rather return the item by mail, please call us for special instructions at 1-888-BEST BUY (1-888-237-8289).


Unfortunately all mobile phones do carry a 14 day return policy. Based off the original transaction date you provided me would put this purchase out of that range. I would recommend working with your local store to inquire about your available options.


I apologize for any trouble this has caused. If you have any additional questions or concerns please don’t hesitate to respond!



Javier|Social Media Specialist | Best Buy® Corporate
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