Have a Samsung Galaxy cell phone that isn’t working correctly? Geek Squad may be able to help!
Best Buy now offers same-day repairs on certain Samsung Galaxy phones as a Samsung Authorized Service provider in select stores. To see if we’re able to help you out, first we need to know if your phone is one of the models we service. Currently we can service the following models, so long as the carrier is Verizon, AT&T, Sprint, or T-Mobile:
If you qualify, you’ll want to check this web page to see if any stores near you offer this service. If so, please refer to our Scheduling In-Store Service knowledge base article to find out how to schedule a reservation at your local store.
My phone doesn’t have Geek Squad Protection. Can you still work on it? Sure! We can fulfill Geek Squad Protection claims, Samsung manufacturer’s warranty claims, and cash on delivery claims for out of warranty phones.
Does my manufacturer’s warranty cover a cracked screen? Samsung does not cover accidental damage from handling, so you would be looking at a charge to get your screen repaired.
How much will it cost to fix my phone? The cost may vary depending on the work being performed, your location, and the coverage you have on the phone. It is best to give the store that will be performing the service a call for an estimate, or to discuss the cost as you are checking your phone in.
How long will the repair take? Usually we’re able to get your repair done the same day as you check it in assuming all parts needed are in stock, so your time without your phone should be minimal. You’ll want to make sure that you check your phone in before 7:00 PM local time to give the Agent working on your phone time to finish the repairs.
I spilled water on my phone. Can you fix that?
We cannot repair liquid damage in store. If you have a Geek Squad Protection plan on your phone, check in with out Geek Squad Service Request page to see if your phone qualifies for a replacement by mail.
What if my phone has more problems after I get it repaired? Because our Agents are Samsung Authorized, and we use only original Samsung parts, any hardware repair we perform will come with a 90-day Samsung warranty.
Can you repair an unlocked phone? No, we’re only able to provide services on phones from AT&T, Sprint, T-Mobile and Verizon. We also cannot provide software support for carrier phones that have been unlocked.
Can you work on a Galaxy S8 or Galaxy S8 Plus? At this time, we can’t perform physical repairs on the Galaxy S8 or Galaxy S8 Plus, but we can perform software work. We should be able to perform repairs on these phones in the future, however, so keep checking back.