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In-Store Repairs on Samsung Galaxy Phones

by Social Media Specialist Social Media Specialist on ‎04-27-2017 12:41 PM - edited on ‎09-18-2017 03:04 PM by Social Media Specialist Social Media Specialist (14,883 Views)

Samsung In-Store Phone Repair


Have a Samsung Galaxy cell phone that isn’t working correctly? Geek Squad may be able to help!


Best Buy now offers same-day repairs on certain Samsung Galaxy phones as a Samsung Authorized Service provider in select stores. Currently we can service the following Unlocked, Verizon, AT&T, Sprint, and T-Mobile models:

 


• Samsung Galaxy Note5
• Samsung Galaxy S6
• Samsung Galaxy S6 Edge
• Samsung Galaxy S6 Edge Plus
• Samsung Galaxy S7
• Samsung Galaxy S7 Edge

• Samsung Galaxy S8
• Samsung Galaxy S8+

 

 


We can perform the following qualified repairs in our Samsung Authorized Service Provider stores:


• Display issues
• Cracked Screens
• Software issues
• Audio issues
• Power/charging/battery issues
• Component replacement for smartphone buttons
• Component replacement for smartphone cameras

 


If you qualify, you’ll want to check this web page to see if any stores near you offer this service. If so, please refer to our Scheduling In-Store Service knowledge base article to find out how to schedule a reservation at your local store.

 


FAQ:


My phone doesn’t have Geek Squad Protection. Can you still work on it?
Sure! We can fulfill Geek Squad Protection claims, Samsung manufacturer’s warranty claims, and cash on delivery claims for out of warranty phones.


Does my manufacturer’s warranty cover a cracked screen?
Samsung does not cover accidental damage from handling, so you would be looking at a charge to get your screen repaired.


How much will it cost to fix my phone?
The cost may vary depending on the work being performed, your location, and the coverage you have on the phone. It is best to give the store that will be performing the service a call for an estimate, or to discuss the cost as you are checking your phone in.


How long will the repair take?
Usually we’re able to get your repair done the same day as you check it in assuming all parts needed are in stock, so your time without your phone should be minimal. You’ll want to make sure that you check your phone in before 7:00 PM local time to give the Agent working on your phone time to finish the repairs.


I spilled water on my phone. Can you fix that?

We cannot repair liquid damage in store. If you have a Geek Squad Protection plan on your phone, check in with out Geek Squad Service Request page to see if your phone qualifies for a replacement by mail.


What if my phone has more problems after I get it repaired?
Because our Agents are Samsung Authorized, and we use only original Samsung parts, any hardware repair we perform will come with a 90-day Samsung warranty.


Can you repair an unlocked phone?
No, we’re only able to provide services on phones from AT&T, Sprint, T-Mobile and Verizon. We also cannot provide software support for carrier phones that have been unlocked.



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