Have a Samsung Galaxy cell phone that isn’t working correctly? Geek Squad may be able to help!
Best Buy now offers same-day repairs on certain Samsung Galaxy phones as a Samsung Authorized Service provider in select stores. Currently we can service the following unlocked, Verizon, AT&T, Sprint, and T-Mobile models:
If your phone qualifies, you’ll want to check this web page to see if any stores near you offer this service. You can schedule a reservation to drop your phone off right on that page.
Some work may be covered under manufacturer warranty at no charge. Most Samsung phones come with a 1-year parts and labor warranty. See your terms and conditions at www.samsung.com/us/support/warranty.
If you are unsure if you have a Geek Squad Protection plan on your phone you can check your account at this link. You can can also check your coverage on your smart device by downloading the Best Buy Home app, avaialble on both iOS and Android by searching "Best Buy Home" in the App Store or Google Play Store.
Front Glass Repair + Back Glass Replacement (package price)
Front Glass Repair + Back Glass Replacement (package price) with Geek Squad Protection
Component/Battery Replacement with Geek Squad Protection
*No charge for component/battery replacement if your issue wasn't cause by accidental damage.
My phone doesn’t have Geek Squad Protection. Can you still work on it? Sure! We can fulfill Geek Squad Protection claims, Samsung manufacturer’s warranty claims, and cash on delivery claims for out of warranty phones.
Does my manufacturer’s warranty cover a cracked screen? Samsung does not cover accidental damage from handling, so you would be looking at a charge to get your screen repaired.
How long will the repair take? Usually we’re able to get your repair done the same day as you check it in assuming all parts needed are in stock, so your time without your phone should be minimal. You’ll want to make sure that you check your phone in before 6:00 PM local time to give the Agent working on your phone time to finish the repairs.
I spilled water on my phone. Can you fix that?
We cannot repair liquid damage in store. If you have a Geek Squad Protection plan on your phone, check in with out Geek Squad Service Request page at this link to see if your phone qualifies for a replacement by mail.
What if my phone has more problems after I get it repaired? Because our Agents are Samsung Authorized, and we use only original Samsung parts, any hardware repair we perform will come with a 90-day Samsung warranty.
Can you repair aphone purchased outside of the United States? At this time, we are unable to perform repairs on international models. To see if your phone qualifies, it is best to check your model number. If it ends in A, V, T, P or U (U1 for Galaxy S8 and Galaxy S8+), the phone should qualify for repair.