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Visitor
Posts: 1
Registered: ‎10-19-2012

RF-TRSPIPAD Paring with Laptop

Hi,

 

I understand the speaker originally set up for iPad. But in the description, it appears it is also compatible to any bluetooth devices. As I  paired with my laptop, my laptop was able to detect the speaker and pair. However, when clicked into the speaker icon, it said the driver was not installed. I also couldn't find the driver anywhere on the website. Is there a way I can make this work?

 

thanks,

Posts: 4,739
Topics: 13
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Solutions: 179
Registered: ‎11-09-2009

Re: RF-TRSPIPAD Paring with Laptop

Hello kuojustin,

Welcome to Community@ Rocketfish™!

We'll be happy to look into this concern if you'll please reply with your laptop product model number!

Regards,
Justin
Rocketfish™ Support

Justin|Community Connector | Best Buy® Corporate
Visitor
Posts: 1
Registered: ‎10-25-2012

Re: RF-TRSPIPAD Paring with Laptop

I'm getting this with my Dell Inspiron E6420, which uses the Dell Wireless 375 Bluetooth module, which is based on the Broadcom 2070 chipset.  I also see this behavior on an HP Compaq nc8430, which has a bluetooth adapter based on the Broadcom 2046B1 chipset.

 

I get two unknown devices in my Device Manager:

 

"Bluetooth Peripheral Device"

BTHENUM\{936da01f-9abd-4d9d-80c7-02af85c822a8}_VID&0002000a_PID&0000
BTHENUM\{936da01f-9abd-4d9d-80c7-02af85c822a8}_LOCALMFG&000f

 

"Bluetooth Peripheral Device"

BTHENUM\{453994d5-d58b-96f9-6616-b37f586ba2ec}_VID&0002000a_PID&0000

BTHENUM\{453994d5-d58b-96f9-6616-b37f586ba2ec}_LOCALMFG&000f

 

 

Please let me know if you'd like me to export any other information.  

Visitor
Posts: 755
Registered: ‎03-22-2011

Re: RF-TRSPIPAD Paring with Laptop

Hello moktarino,

 

Have you attempted to update the drivers for your Bluetooth adapters? There is no software available for the RF-TRSPIPAD, so if you computer is requesting an update, then it must be the Bluetooth stack (driver) that needs updating.

Visitor
Posts: 56
Registered: ‎06-20-2014

Re: RF-TRSPIPAD Paring with Laptop

This message has been moved to the Mobile Audio and Video board under Product Discussion