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Visitor
Posts: 1
Registered: ‎05-30-2018

Bluetooth Headset Model RF-GPS31204 Cannot Hear

Hi,

 

I have my RF-GPS31204 paired up properly to my Samsung Galaxy S8 phone.  When I was using it after pairing, I could answer income call and when I speaking, the other person can hear my voice. 

 

However, I CANNOT hear anything through the bluetooth device (RF-GPS31204) when other person is talking back. 

 

I tried hitting the "+" (to try increasing volumn) but still doesn't work or hear anything. 

 

Any idea why or how to fix it? 

 

Thanks,

Danny

Posts: 8,345
Topics: 363
Kudos: 579
Solutions: 352
Registered: ‎09-29-2008

Re: Bluetooth Headset Model RF-GPS31204 Cannot Hear

Hello Danny,

 

Welcome to the Rocketfish Community!

 

I have passed your query along to our product specialists. As soon as we have new information to share, we'll reply again to your message. In the interim, I regret the imposition upon your patience.

 

Regards, 
John
Rocketfish Support

John|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Posts: 8,345
Topics: 363
Kudos: 579
Solutions: 352
Registered: ‎09-29-2008

Re: Bluetooth Headset Model RF-GPS31204 Cannot Hear

Hello Danny,

 

I have heard back from my partners.

 

This product was discontinued in January 2013. The fault you've encountered is likely due to the product having reached its end of life.

 

I'm sorry I do not have better news for you.

 

Regards, 
John
Rocketfish Support

John|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!