Reward Zone Gamer's Club

[cjtiger300]

Seriouly, the Mass Effect 3 promotion debacle is the 3rd time its happened to me.  I just hope they have figured it out.....

[Emby25]

With a 0% success rate for the gift card promotions for Gamer's club members, and a 0% success rate of the Bonus pre-order DLC running smoothly I would expect nothing less of hassle for getting the pre-order promotions to go smoothly.

[Bumcats]

All depends. No one can predict what will happen. I guess I'm one of the lucky ones cause I never had any issues or delay with dlc or the ME3 promo. I had other problems but everything was fixed nicely. Just have to be patience and be nice.

[Mike-BBY Community Connector]

Hey All,

I appreciate your dialogue and can understand the frustration that some of our recent promotions have caused. I am very happy that the success rates have been much better than 0% (or I'd still be working on the one from last November) but I understand there is still room for growth and improvement.

We are working to ensure that we get ever closer to 100%, but until artificial intelligence improves, I don't think we'll ever reach it. And I've seen enough Hollywood blockbusters to convince me I wouldn't want it if the technology did exist (Maybe they couldn't figure out what to make chicken taste like, which is why chicken tastes like everything)!

In the meantime, rest assured that Best Buy as a company, and the connectors here on the forums as employees, are committed to resolving any concerns that may arise. You can be confident that if you complete a promotion, we will make sure it is fulfilled. Thank you to everyone who participates and helps us improve the experience for everyone with each new offer that comes out.

All the best,

[Kudoz]

Hi, my order no. is {removed per forum guidelines} .

When I PRE-ORDER this game, there was $20 gift certificate AND some DLC code tobe emailed.

Could you ell me when I can get these promotional items?

Thanks!

B.

[Mike-BBY Community Connector]

Hi Kudoz,

The e-gift card will be emailed 30 days after purchase fulfillment. DLC emails are to go out on June 12 when the content goes live.

Thanks!

[jiggyteddy]

---

Mike-BBY wrote:
Hi Kudoz,

The e-gift card will be emailed 30 days after purchase fulfillment. DLC emails are to go out on June 12 when the content goes live.

Thanks!

---

June 12? Sweet thanks for that tidbit. I asked about the preorder bonus in a different thread. Sorry!

[cjtiger300]

Seems like I have recieved the $20 dollar email. Congrats on getting it right this time! This is a first for me, although they do know my name down at corparatate I have been in contact with them so much. Anyways Kudos for getting right this time!

[rseel]

Well, I pre-ordered the PC  version for instore pickup, originally for May 29th, I got the email last week stating that it was pushed to 6/1. Earlier this week I got the email stating that my order WOULD be ready for pickup on 6/1, checked the status on the phone, and it also said my order was ready to pickup.

So I go to the store today, and sure enough (NO Max Payne 3 PC in stock). The Cust Service behind the counter were apologetic, but were not sure WHEN I would be able to pick it up.

I called the telephone customer support and they tell me another BestBuy in my are has them in stock, and the person transfers my order there.

1 hour later i get another email stating that THAT store doesnt have it in stock either!!!! Seriously?!

So here I am, essentially held hostage, since if I cancel this, I won't recieve my preorder GF bonus. Can someone HELP!!! Please?