Reward Zone Gamer's Club

[AssaultMonkey]

And I know its not a problem with the address, since in december I received my welcome packet

Really annoyed because I want this months magazine's coupons to use for a game currently on sale.

I called RZ twice, and each time they said they would look into it but nothing has been accomplished. Why oh why can't I get the magazine for free in store???

[AssaultMonkey]

anyone?

[Sophrosync]

I'm having the same problem, right down to the last detail.  It's actually what I just registered to post about, go figure.  

Signed up on 10-02-11, received my Welcome Packet a couple months later and haven't received a single issue.  It wasn't a big deal initially but these last couple months have been great for @gamer coupons and it's irritating to miss out on them.

Good luck with our mutual situation!

[Mike-BBY Community Specialist]

Hello AssaultMonkey and Sophrosync,

Thank you for bringing this situation to my attention. I will work with our administrative teams to determine what information was sent to Future for your magazine enrollment. At this time no additional information is needed from you, but I will let you know if that changes as we continue the research. As soon as I have more specific information regarding your accounts I will provide this in a private message.

Thank you again for letting us know, and thank you for being Reward Zone members.

Regards,

[Mike-BBY Community Specialist]

Hey Guys,

Quick update and request: I have heard back from Future that you both are in their systems. Please send me a private message with your current mailing address so I can make sure they have your current information.

Thanks!

[hoeky61881]

I signed up in November and have been getting a runaround trying to get it fixed please help.

[Mlurtt]

If you haven't already, I'd suggest calling the publisher @ 1-800-678-3643. They would be the ones who can look into your magazine account and be mailing it out

[hoeky61881]

called them they tell me to call best buy. who then tells me to call the magazine hence the run around.

[Mlurtt]

Ah, gotcha. Bummer. Well, sit tight, a Community Connector will be along in a few days, and they should be able to get you taken care of.

[David-BBY Community Specialist]

Hello hoeky61881, 

I apologize if you have been getting send back and forth between Best Buy and @Gamer. I am sure that all you want is a proper resolution to this issue and I am going to try to achieve that outcome for you. I have reached out to one of my contacts at @Gamer magazine, and have asked them to look into your account to see if an error occurred during your renewal. 

I, or one of the other connectors, will try to contact you via private message as soon as we hear back from @Gamer magazine. I appreciate your patience during this process. If you have any questions, in the meantime, please feel free to send me a private message by clicking on the name next to my link. 

Best Regards,