Reward Zone Gamer's Club

[geeqmagnisi]

My question is in regards to the 5/100 program.  On July 9th, when I first heard about the program, I was very interested.  So much so that I copied this information off the website into an email I sent to myself so that I could look over my options while I was out that night.  THIS is what that email contained, from the terms and conditions link on the website:

Gamers Club Promotion

Pre-order and purchase five of the select titles by 12/3/11 and get $100 in reward certificates.

Offer expires: 12/03/2011

1) Pre-order and purchase any five of the titles listed below by 12/3/11 at Best Buy® or BestBuy.com®
2) Pick-up the titles you pre-ordered within five days of each release
3) After completion of your 5th purchase you will receive $100 in reward certificates to use for anything at Best Buy or BestBuy.com.

Select titles include:

• NCAA Football 12
• Madden NFL 12
• Resistance 3
• Gears of War 3
• FIFA 12
• Rage
• Just Dance 3
• Batman Arkham City
• Forza Motorsport 4
• Battlefield 3
• Uncharted 3: Drake's Deception
• Call of Duty: Modern Warfare 3
• Elder Scrolls Skyrim
• Assassin's Creed Revelations
• Legend of Zelda Skyward Sword
• Saint's Row: The Third

Don't forget to visit BestBuy.com for current release dates. You can track your progress by viewing the Points and Purchases tab under My Account.

If you pre-ordered any of these titles prior to becoming a Reward Zone Gamers Club member, see a Customer Specialist for instructions to apply title(s) towards this promotion. Offer includes Collector's and Limited Edition versions of listed game titles. Offer does not include PC versions of games. Points (5000 points = $100 in reward certificates) will post to your Reward Zone account approximately 35 days from completed transaction of the fifth pre-ordered title. To participate, you must be a Reward Zone program member in good standing, 13 or older, and register for the Reward Zone Gamers Club ("RZGC"). Offer valid in 50 U.S./D.C. (excluding Puerto Rico). To register online, log on to myrz.com with your member I.D. and password and follow online instructions. Upon successful online registration, your account will be automatically activated so that you will be able to access RZGC pages on myrz.com and to receive RZGC communications with online and in-store promotional offers. To register in a Best Buy store, present your Reward Zone program membership card and a RZGC brochure to the cashier for scanning during regular store hours. Upon successful in-store registration, you may be eligible for in-store RZGC promotional offers; however, to activate your instore registration, log on to myrz.com with your member I.D. and password and follow online instructions. RZGC may be canceled or modified in whole or in part at any time. Subject to full Reward Zone Gamers Club Registration Terms and Conditions available on www.myrz.com.

Going solely off this information, I looked through the titles and decided to pre-order 10 of the listed games.  Had I thought I would have played all 15 games, I would have pre-ordered all 15, to make full use of the promotion.  However I limited myself to the following:

Order Date: 07/10/2011
Order Number: BBY01-_____________________

• NCAA Football 12
• Resistance 3
• Gears of War 3
• Rage
• Batman Arkham City
• Uncharted 3: Drake's Deception
• Elder Scrolls Skyrim
• Assassin's Creed Revelations
• Legend of Zelda Skyward Sword
• Saint's Row: The Third

Of those I probably wouldn't have ordered the PS3 titles, as my console rarely gets used, and possibly wouldn't have ordered Assassin's Creed, as I haven't even finished the first game in the series.  The promotion is the only reason I increased my order to 10 games, as NOWHERE in the terms and conditions I could find on July 9th did it say I would only have one certificate available to me.

On December 17th, I called in, as the second 5000 point batch had not been applied to my account.  The customer service rep saw this, and agreed that I had pre-ordered and purchased the necessary 10 games, and stated it would take 3 weeks for the 5000 points to apply to my account.  Today, one month later, I had not had the points applied, so I called back in to be told that I would not be awarded the 5000 points as it was one per customer.  When I asked when that rule was changed, I was told it had been that way since the beginning.  

I DO see this information NOW, on the pinned forum post, which I never read, and in a few other backlogged places.  HOWEVER, I was never informed of this caveat, and it WAS NOT IN THE TERMS AND CONDITIONS ON THE BESTBUY WEBSITE ON JULY 9th, 2011.

The customer service rep refused to do anything for me and kept insisting the Terms and Conditions have always stated this, which is untrue.

Besides my above email to myself, which as stated was copied and pasted from the BBY terms and conditions, I had verbal confirmation from gaming reps in my local store who stated I could preorder 10 or all 15.  In fact every time I picked up one of the pre-ordered games in store, it came up and I was never informed I would not receive the second 5000 points.  I have also found a link to a blog post on IGN, with pictures of a flyer for the promotion, posted June 14th, 2011.  On said flyer are Terms and Conditions to the promotion, which themselves are blown up to legible status.

This is a BESTBUY flyer, which states nothing about a limit to one set of 5 pre-ordered games or a limit to the points that can be earned on this promotion. 

I would appreciate a fix to this issue and the 5000 points for the second batch of pre-ordered games on my account.

 

[Paybizzy01]

It states on the brochure CUSTOMERS WHO PRE ORDER 10 TO 15 TITLES WIL L STILL ONLY RECIEVE THE MAXIMUM OF 5000 POINTS second page above the bold lettering in the terms

[Paybizzy01]

By looking at your pics i think yours is older as mine is different and it states what i said earlier

[geeqmagnisi]

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Paybizzy01 wrote:
It states on the brochure CUSTOMERS WHO PRE ORDER 10 TO 15 TITLES WIL L STILL ONLY RECIEVE THE MAXIMUM OF 5000 POINTS second page above the bold lettering in the terms

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Can you point this out somehow, cause I still don't see it.  If I was just blind and missed something obvious in every interaction I had with the promotion, thats fine.  But my decisions were made based on the concept that there was no restriction and should be treated as such.

[Paybizzy01]

read my second post

[Paybizzy01]

i think they changed it when they added Sr3 & just dance  my new one says it old one doesn't

[geeqmagnisi]

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Paybizzy01 wrote:
By looking at your pics i think yours is older as mine is different and it states what i said earlier

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Okay so you're looking at a different flyer.  Which is understandable.  As apparently the T&C did change at some point during the promotion.  This is my point though, I was not aware of this change until customer service brought it to my attention yesterday.  Had I been made aware of the changes months ago I would have cancelled some of the preorders or returned products.  

[Paybizzy01]

its okay yo they've found various ways to screw their customers 

[Mike-BBY Community Connector]

Hi geeqmagnisi,

I'm sorry for the confusion you had regarding this offer. As you listed in your first post, the three steps are re-order five games, pick up each of the five within five days of its release, get 5000 points.

Nothing in the terms and conditions suggested that any more than 5000 points would or could be awarded. This was a common question, however, and we therefore included an answer to it in our frequently asked questions here on the forum.

I can understand that 15 games possible may lead one to believe there may be more than one offer possible, but the decision to offer 15 different titles was to offer variety within the titles to appeal to gamer's different style preferences.

Thank you for the discussion. We have been able to filter a lot of information to our Reward Zone team because of the conversations on the forum and I know they are working to come up with some great offers.

Thanks,
We have learned a lot from this offer and I know our Reward Zone team is preparing for more in the

[geeqmagnisi]

This doesn't fix my problem.  This isn't just confusion, this is a change in policy after the fact.  I feel the promotion should be honored as implied by the information I received as a consumer.   I give in on the fact that I never receive my @gamer magazine until the coupons have expired, and I've given in on the fact that my unlocked black envelope didn't show up until the new year.  However, I don't feel I should have to give in on this too.  Not with the relatively massive amount of money I spent with you folks last year.

I would like the promotion honored and to receive the second batch of 5000 points.

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Nothing in the terms and conditions suggested that any more than 5000 points would or could be awarded. This was a common question, however, and we therefore included an answer to it in our frequently asked questions here on the forum.

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Nothing stated it couldn't or wouldn't be awarded either.  This would be comparable to going to the grocery store and seeing for example, soda on sale.  To make it as comparable as possible, let's say cans of sodas are 60 cents.  The sale states Buy 5 cans of soda, receive $1 off on your next purchase.  You buy 4, you get nothing, you buy 5, you get a $1 coupon.  In the T&C for such an offer, you would see something like "Limit one coupon per household" or "Offer only good on first 5 cans"  If it didn't you could go in and buy 10 cans and get $2, or 25 cans and get $5, that's what T&C are for, to limit a companies liability as it pertains to an offer.

The same can be said for an add for a speaker system with an iPod dock.  If there is an iPod in the picture, companies are quick to notate "iPod not included" as it could be inferred otherwise by the inclusion in the picture.  It's not a matter of what the company's intentions were, it's a matter of how I understood the promotion as a consumer, via available information at the time including listed Terms and Conditions of the offer.