04-20-2012 05:03 PM
According to the http://www.bestbuy.com/site/Global-Promotions/Recy
After we were turned down at the store my wife called customer service asking if what we were told is correct, person on the phone first said that store manager is (always) right and that hard drives are not accepted at all and then hung up after my wife asked to explain why your site says that hard drives are accepted.
So, please clarify if you accept harddrives for recycling or not?
04-23-2012 09:59 AM
Thanks for reaching out to us on this. I know that when we first launched our recycling program we did not accept Hard Drives to be recycled, but I also see that on BestBuy.com we have Hard Drives listed as being accepted for recycling.
Because of this I have emailed my contact here at our corporate headquarters trying to get some clarification on this. Once I hear back from him I will post back to this thread.
Thanks for posting,
04-25-2012 10:56 AM
I did hear back on this, and it is correct that our stores accept Hard Drives to be recycled. I have forwarded your concern to the management of this store, and have informed them we do accept Hard Drives to be recycled.
08-01-2012 04:59 PM
10-07-2012 04:12 PM
Today, I had some hard drives rejected by the Best Buy in Mentor, Ohio (Store 168). The original post in this thread is dated April 2012. I was sure enough time had passed for the policy change to make it out to all the locations.
Allan, could you reach out to management over there so that I might be successful on a second attempt?
They also rejected a DSL modem. According to http://www.bestbuy.com/site/Global-Promotions/Recy
Would you also be able to reach out to management about that as well?
10-11-2012 05:57 PM
Thanks for letting us know about this, and just an FYI the link you provided is somehow broken; I assume you were linking to our recycling page on BestBuy.com. I have emailed the management of this store, informing them that we do accept hard drives to be recycled, and asking them to contact you in order to arrange for a time for you to bring these hard drives back to this store to be recycled. Let me know if you don't hear from them.
10-12-2012 11:54 AM
Thanks Allan. I got a call from the manager there informing me that all employees have been updated about recycling hard drives and inviting me to return.
It seems like an extra comma got attached to the link in my original post. That was my mistake not separating it out better.
is my understanding correct that DSL modems are accepted for recycling?
10-12-2012 03:16 PM