07-21-2010 08:03 PM
Another Beast Dies:
I am planning on purchasing a new LCD and was planning on taking advantage of the Free Delivery and “Removal of my Current TV” that is a 250lb Sony 53”XBR Rear Projection Unit. (Similar to the Previous Message). However, upon working up the Details on the Purchase with a local Best Buy, they told me that they will Deliver my new TV, but will not pick-up my old one for free as it is too big. I would need to call for a “TV and Appliance Pick-Up” and pay an additional $100. They mentioned that this information was not on the Sale Brochure, but that the Details were on the WEB Site.
I cannot seem to locate that information, am I missing something? Or should I try another Store (there are 2 others close to me).
My research included the following:
On the “E-Cycle page” the only one that seems to discuss “TV Removal with a TV Purchase” is under the “TV and Appliance Haul-Away” Section. This page does not mention any size restrictions, but does mention that “Exclusions Apply”. However, it does not mention what they are or where to find them.
There is also a “TV and Appliance Pick-Up” section that has a cost, but this looks like it would be if I was not going to Purchase from Best Buy.
There are some size restrictions on the General “Re-Cycling Program FAQ’s” but this looks like it would be for me bringing items to the local store.
I am in New Hampshire, so I checked the “NH Recycling Program FAQ’s”. It also states a maximum size requirement, but, again, looks like it would be if I only wanted to recycle the TV without Purchase.
I have read the few previous Messages and it seems like, as long as removal of the TV does not present a Physical Danger in removing it, that it would qualify. I wouldn’t want to remove it myself, but I would with another person to help.
Any help and clarification would be appreciated, however, I certainly do not want to tick off the people that will be delivering my new TV, just want to understand the rules….
07-24-2010 05:06 PM
I am not aware of any specific size restrictions for a TV that is being hauled away when a customer is having a new TV delivered, and this store shouldn't have advised you that you would have to pay for us to haul away your old TV (as long as your purchase qualified for free delivery and haul away).
Simply put we of course would never require one of our employees to ever do something they felt would put their safety at risk. The delivery team would not be required to haul away your old TV if they came out to deliver your new TV, and then believed that removing your old TV from your home would endanger their safety.
This is rarely the case, and if a team did make this determination it is almost always because of the environment that the TV would have to be carried out of (i.e. carrying it down multiple flights of very narrow stairs, etc...) rather than the actual physical size and weight of the item. The same teams definitely haul away refrigerators, and I'm sure a refrigerator is much heavier and cumbersome than this TV.
I hope this helps!