Premier Silver Membership

[daffydude]

I tried logging into myrewardzone.com  my password and account info is not being accepted. I called the reward zone customers support phone # on 09/27, 10/4, 10/6, and 10/11. Each time, I was told I would recieve a call back, as they told me that I closed my account. I did no such thing, and had thousands of points on my account. I want to know WHAT happened to my account, NOW

[Adamtech]

Hi there and welcome to the Community! I apologize for the issues you are experiencing with the RewardZone program. One of our Community Connectors will be able to look into this for you. You should hear from them in the next couple of business days.

[Sarah-BBY]

Hi daffydude,

Thank you for your participation in our Reward Zone program and I apologize for any trouble you’ve experienced when trying to access your account.  However, I was able to look into this on your behalf and have sent you a private message with some good news!  To check your private message, click on the “new message” alert in the upper right-hand corner of the page (when signed in).

Thanks again and hope you are having a great weekend! 

[midmofan]

The problem you are having is likely related to the issue discussed here:

http://www.forums.bestbuy.com/t5/Points-Policies-and-Certs/Reward-Zone-Account-problems/td-p/65518

I was also told I would be "called" about the problem from the first rep. I talked to about the problem. After I did not get a call, I contacted BBY and the second rep says "we never call just email, I don't know why she would have told you that." He said he would create a new case # and I would get an email in 7-10 days. I asked how can I believe him and he said "why would I give you wrong information?" To which I replied: "Why would the first woman give me wrong information?" I demanded (and it took a couple demands) to be sent to a supervisor which was a good idea since at least he knew what the problem was unlike the first-line guy.

[daffydude]

I called again, because it still did not work. What a rotten company! THey claim I purchased for resale, which is simply not true.  How could they possibly know that, this is freaking crazy. I have been on hold for 55 minutes now with different "supervisors".  If I don't receive a call back TODAY and my account reinstated, I am writing to The Consumerist and posting on twitter.  I can't take this anymore, for a stupid rewards card.

[Nokia]

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daffydude wrote:

If I don't receive a call back TODAY and my account reinstated, I am writing to The Consumerist and posting on twitter.

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How will that fix the problem?