I to have had the bad experience of trying to use the Best Buy Reward Zone coupons. Last year, we spent aprroixmately $335 on my daughters I-touch bundled package and the $25 coupon was denied because it was an Apple purchase. This occurred in the West Lebannon, NH store and no one in the store could tell me why the coupon was denied. I had to find out on line.
We went back to same store this year. My daughter purchased a remoter car starter on 11/11/11. The next day, the coupon book arrives in the mail which in effect started on 11/04/11. The coupon book arrived late. We go to store #418 to redeem the coupon for the $10 gift card. We were told that we would need to return the item, pay the sales tax which we did not have to in New Hampshire (which was approximately $10 in tax) in order to get a $10 gift card. Once again denied.
Later on in store #418, I tried to use the $50 reward zone coupon for two Amazon Kindle Fire's, two cases and two shields totaling over $500. Once again, we were denied the $50 gift card because buried in the coupon, it excludes e-readers. Once again, denied.
Today, I spent close to $280 in store #418 for a Canon camera bundle and I handed the sales person my coupon for a Best Buy $25 gift card. It would not go through. She could not figure why not. She rings up the camera without the coupon and sends me to wait in line for aproximately 30-40 minutes to talk to someone in customer service. Once I got to customer service, two other people could not figure out why I could not get the $25 gift card. They had to call for a store manager. After placing the coupon under a microscope and reading it for 10 minutes, they concluded that I could not use it because I was getting a camera bundle and I could not take advantage of the extra savings. I say - WHY NOT! How is the typical customer suppose to know this? I purposely spent over the $250 to take advatnage of the $25 gift card and for the fourth time, I was denied. What difference does it make because I was buying a bundle package. i did as the coupon specified and spent a certain dollar amount and again I was denied. The manager who denied me the gift card this time around is a person that I have dealt with in the past and not once has she ever seen it my way. When I proceeded to leave, I ran into another Best Buy associate and asked her to talk to another sales manager that I have dealt with. She called him and even though he knew who I was, he refused to come out and honor the coupon as well. Meanwhile, the whole time the first store manager just stood there observing what was happening like I was questioning her authority which I was. She was actually getting upset with me. I left the store with a rather negative feeling of Best Buy and the reward zone coupons that they send out to get you in their store and then not honor them after you make your purchase. If thats the case, why bother sending out the coupons. Four times I have tried and four times I have been denied. I begin to sense a trend. Happy Holidays - yeah right!
