I have been a loyal best buy customer since 2004. I moved out of my parents house to go to college and got all of my electronics from best buy. I spent all of my tax return money there 3 years in a row! ABSOLUTELY love Best Buy! i know some of you can relate to this! I even joined the Best Buy team and helped open a brand new store (856!!) and helped earn us 3 selling banners to hang proudly in the store.
I opened a best buy credit card and have used it as my main credit card for all my impulse items! I recently used it for my christmas purchases. I noticed that I had a couple of items that were charged by merchants as wrong prices, and made me go over my limit by 19 dollars! this has never happened to me before, and so i added a rush payment to my card to keep it from going over since they were pending charges. I also had paid an extra 100 dollars for good measure, since I hadn't noticed i was that close to my limit. I had credit items still in limbo, so It would have kept me far from the limit, but alas, it did not post in time, and i accured an overlimit fee. I wrote to customer service explaining the situation as a mistake that could not be fixed by me because it was the merchant charges that had to be fixed, and I tried to keep it from going over by posting payments BEFORE the pending charges hit my account to make me go over. They were not willing to work with me AT ALL. They wouldnt budge. I have had my card for 3 years, and have made perfect payments every month. I pay above and beyond, and always bring my balance to zero every couple of months.
This is the spirit of the season. Even corporate America could not let go 39 dollars to make a loyal customer happy. I spend 20 times that a month, but it hurts me to spend 39 dollars on absolutely nothing. And, to top it off, I have to pay my annual fee as well, coming up. I wrote them again and asked them to please reconsider as a good faith gesture-to no avail. I am disappointed. I don't understand. But, I will surely reconsider this card and this company when I need to get my electronic or impulse fix. RIDICULOUS.
Believe me, I know I'm part of the blame on the balance, but it makes so much of a difference when your credit card company works with you on sticky circumstances such as this. It is not a recurring problem, and since there isnt a way to pay your bill at the store, I have to rely on making payments online or by mail, which makes payments post slow.
