Premier Silver Membership

[Lala7819]

I am a silver member, and about a week ago returned some items bought with a reward certificate.  The returns show up on my reward account, and show up with negative points at that - for the money refunded directly. But I have no replacement $20 rewards certificate - does it take longer for the certificate refund to go thorough or am I really out a certificate I earned buy spending $1000 at BB?

[Walrus]

You're not out the 1,000 points. They will (or should) get refunded/credited back to your account for another cert to be made.

When this happens I can't be sure. Normally it takes 7 to 10 business days (weekends/holidays are not business days), but for some reason during the November to January "season" it seems to take longer, and you may need to have a Community Connector look into it... which should be about the time the 10 business days are over at the rate in which they are getting to posts made. Sorry it will probably take awhile.

[Lala7819]

Thanks for the help!   Guess I'll wait around seeing if I get a connector reply or actually have the points show up first.  Either way as long as I get them back, I'll be happy.

[Lala7819]

Oi, still no certificate or points, and it melded the purchase and refund into one entry on my transactions page so it doesn't even show I used the $20 certificate on the purchase now. So irritating.  Hope there will be a customer service forum monitor around sometime soon.

[Kelly-BBY Community Connector]

Hey Lala7819,

I am glad you have reached out to us and I apologize for the delay!  I can certainly understand your frustration with not receiving your certificate back from your returned purchase.  I'd like to look into this further with you and I have sent you a private message to gather the details of your purchase and return.  To check your messages please ensure you are logged into the forum and click on the envelope icon in the upper right hand corner of the page.

I greatly appreciate all of your time and feedback.  Thanks! 

[justinwars]

I have had the same issue. I made a purhcase online with our reward zone point certificates. I received the item and it was damaged so we took it to our local Best Buy to return. They said that the points for the certificates woudl be reissued to our reward zone account, but they have not shown up yet. It has been well over a month since the return. What is our next step to get the certiifcate?

[Nitestar]

have the same type of question?

I preordered the Game of Thrones season 1 on blu-ray online prior to the promotion of receiving  the free keychain and had used a $40 reward certificate. I called customer service on the 11th and was told I would have to cancel my order and reorder it to receive the promotion. I canceled the order on the 11th.

was wondering how long it usually took to get the refund for a new certificate?