Premier Silver Membership

[SpaceDog]

I'm having the exact problem for months with no resolution.

To my mind, since my certificates are under the login and no longer being mailed - it's just a way for BestBuy to get certificates expired and not have to honor them.

If not illegal, certainly unethical.

[Karina-BBY Community Connector]

Hi SpaceDog,

I am sorry that you are experiencing trouble logging into your Reward Zone account online. I am aware that you are working with our Support team to reset your password. Let me know if you are still experiencing trouble and what error you are receiving.

Thank you,

[SpaceDog]

It has absolutely nothing to do with my password, which I know.  If I log in through the web, it gives me a "can't log in now" error, and if I log in through either my iphone or ipad, it crashes the app.

This has gone on too long.  When I call in they promise a call back which they never provide.

This needs to be resolved today.

[Kyle-BBY Community Connector]

Hey SpaceDog - 

Looks like the same thing happened as did last time you posted; you ended up getting in contact with one of our Reward Zone call center Agents.  From looking at the call notes it seems like you were able to log in to your account.  Did you get everything addressed on that call?

[sholt]

I am having the same problem.  I changed the password and got the verification that it had been changed but am

still unable to log in to RZ.  I have certificates that I cannot access that will expire before I can get them.  I also 

cannot check the balance of points on the account until I can get logged in.  I would also like to find out if the 

points that were give to me by a RZ Premier Silver Account Specialist  (I still have the email) in an email were ever posted to the account.

These point were given to me as customer satisfaction for the very same problem of not being able to log in to the

account.  This has been going on since October, 2010 and I am not a happy customer! 

[Kyle-BBY Community Connector]

Hi sholt - 

Wow, if you haven't been able to access your Reward Zone account since October last year that is a way too long to have been dealing with this.  I want to extend you my personal apologies for that and ensure you that I will work with you to get this resolved.

I pulled up your account and verified that those Customer Satisfaction points did, in fact, post to your account last year.

I will be sending you a private message shortly here to discuss the next steps in more detail and get this taken care of for you.  To check for that message in your forum inbox, simply click the envelope icon in the upper right-hand corner of the site (must be logged-in for it to appear).