Premier Silver Membership

[bobc4d]

I can't log in to my RZ account and it is now a Premier Silver Membership.  When I enter the info, I get the "Log in failed. The information entered does not match our records".  I know I typed my password correctly,  I even tried to reset it and get the error message "Sorry, we are experiencing technical issues at this time. Please attempt to reset your password again later".  Well, later and then much later but within the 2 hour window, it still doesn't work.  This is not the first time this has happened in 2012.  What is going on?   

[dvsdevelopmnt]

This happens to me frequently.  I wait a while, clear my history, cache and cookies and try again...it usually works.

[Kelly-BBY Community Connector]

Hey bobc4d,

Thank you for reaching out to us and posting in our Community!  I apologize for any issues you may have encountered when attempting to log into your Premier Silver account.  I would certainly be happy to look into this further with you.  I have sent you a private message so we may be able to discuss the details of your account further.  To check your messages, please ensure that you are logged into the forum and click on the envelope icon in the upper right hand corner of the page. 

Thank you for your time,

[Mp1975]

Wow Bobc. I've been requesting help with this for over a year. I've called a dozen times, made posts...and never got a single response. I'm also a silver premier. You should feel honored! The best part? I have to manually enter every purchase!