Premier Silver Membership

[ERutherford]

Question:  I was purchasing a camera for my mother and the wonderful sales person reassured me that if I didn't like it, to return it within 30 days.  Then proceeded to tell me that if the price also dropped (I was between two price points and the cameras were not on sale) with 120 days that I could get the price adjusted since I was a Silver Member.  Wow.  I loved the buyer reassurance there!

Fast forward to 90 days and the price has dropped $100!!  I go in to my local store ready to get the price adjusted AND buy some accessories with my extra cash when the CSR told me it was 30 days.  Then she brought the manager over who told me it was 45 days.  I've got three answers here.

My only gripe is that I had my calendar set every 30 days to check the price, and when it dropped that every same week that I purchased it, I could have saved some $$ anyways...

SOOOO... What is the policy here?  I've always loved BB, but not really confident in what the sales people tell me now.

Thanks for your help!

Erin

[Nokia]

RZPS members have a 45 day R/E period on all items, which includes PMs.

[Kyle-BBY Community Connector]

Right, as a Premier Silver member, you would have 45 days to do a price match.  I apologize if you were told anything different and I will be sure to make that store's management aware of this.  I was able to locate your information so I can assure you that the right store will be given the feedback and the opportunity to address the potential misinformation being provided.  Thank you for notifying us.

[Usahqjcsin]

Can someone tell me what the return policy is for a Premier Member on a camera?

I purchased one for my overseas vvacation, only to have it crash after the 4th snapped picture.

 I returned back to the US and directly to BESTBY only to be told that I was 6 days beyond the 14 day limit!

[CrystalWoW Valued Expert]

Premier silver has a 45 day return policy.

[Kyle-BBY Community Connector]

Right, the Premier Silver return period for a camera is 45 days so you shouldn't have been turned away if they were aware of that.  Did you mention that you were Premier Silver to the Customer Service Representative?

[Usahqjcsin]

I most certainly did.  She was both polite and rude...Figure that...I have been a customer since BB opened and never returned one thing until now!

[Kyle-BBY Community Connector]

Well, that's strange!  I will actually follow up with you via private message because I want to make sure we make this information available to the upper management at that location.  To check for that message in your forum inbox, simply click the envelope icon in the upper right-hand corner of the site (must be logged-in for it to appear).

[Usahqjcsin]

OUCH!  I thought this matter was resolved.  It is rather frustrating.  NOW I have discovered that the purchase was NEVER credited to my Premier account.  Further when I try to report the MISSING transaction the received message is that the purchase does not exist!  I have the receipt......ANY help on this would be appreciated as I am now purely frustrated.

[Kyle-BBY Community Connector]

Usahqjcsin - I will follow up with your private message to work out the points issue because, from what I see on your account it did attach properly.  I'll verify that with you via private message and we'll get this worked out!