Premier Silver Membership

[Music]

Hello,

I am looking for some help on a points issue I am currently having.

I pre-ordered and picked up a game and a Blu-ray - posted date 04/30/2011

I ended up returning the game the same week due to poor reviews.

The return for the game also showed up in my points account as expected with the (-59.99).

Both transactions have now cleared, the returned game has a negative points total of 74, but I did not receive any points on the original transaction, everything is 0.

How can I get this resolved?

Thank you.

[Karina-BBY Community Connector]

Hello Music, 

I am sorry for the confusion, but it seems that the purchase is still pending onto your account. Typically it takes 30-35 days for the purchase to appear and then the points get removed, if a return too place. 

Yet- in your case, the purchase has not posted, but your return has. I hope that makes sense. What I would like to do, is allow the 30-25 days to pass and if you are still seeing that negative balance, please reach out to me via a Private Message.

To send me a private messge, all you have to do is select the icon from my signature bar.

Thank you,