Hi TheBurrows5,
First, please let me say thank you for being one of our Reward Zone Premier Silver members and for choosing to make your laptop purchase with us!
Please be assured that we offer our Reward Zone program to our customers strictly as a benefit and I apologize for any frustration or disappointment you have experienced, I will make sure the information from your post is forwarded to the appropriate personnel to be reviewed for future quality purposes.
Now, as far your missing hard earned points, please refer to the private message I have sent you for exact details – which you can check by clicking on the “new message” alert in the upper right-hand corner of the page (when signed in).
Thank you, hope you’re having a great weekend! 
 | Sarah | Community Connector | Best Buy® Corporate |  |